Media Release
Kundapur, Oct 9: On the occasion of the Post Centenary Decennial celebration of the bank, a customer meet of the MCC Bank Ltd, Kundapura Branch, was organized at Simon Comforts Hall here on Sunday, October 9 at 11 am.
The meet was presided over by the chairman of MCC Bank, Anil Lobo.
The customer meet started with the prayer. The meet was inaugurated by Fr Stany Tauro, parish priest and vicar forance, Holy Rosary Church, Kundapura. Vijaya S Poojary, president, Kundapura Town Municipality was the chief guest. Wilfred D'Souza, retd officer, United India Insurance Co, Hussain Haikady, founder president, JCI Kundapura City, Prabhu Kennady Pereira, businessman and former member of taluk panchayat and Rohini Udayakumar, member, town municipality, Kundapura were the guests of honour.
Fr Stany Tauro inaugurated the customer meet by lighting the lamp. In his inaugural speech, he said that he is a satisfied customer of MCC Bank as the bank is customer friendly which, he opined, was very rare these days in other banks. He appreciated the personal attention given to each customer at the branch, especially to the senior citizens and said that people trust MCC bank for its sincere and efficient service. He congratulated the bank for completing 110 years of service to the society and conveyed his best wishes for all the future endeavours of the bank. He also wished that the bank should progress to the level of nationalized banks in terms of its total business.
Chairman Anil Lobo, in his presidential speech, told the gathering that the bank was conducting the customer meets at all the branches on the occasion of the post Centenary Decennial celebration of the bank in order understand the concerns and expectations of the customers, obtain their feedback and make sincere efforts to redress their grievances, if any. The bank has earned a record net profit of Rs 8.27 crore after providing for tax and restructuring of loans as part of the COVID relief measure, and a net NPA of 1.60 % during the last FY. The total business turnover of Kundapur branch which was Rs 33.78 crore in the year 2018 has crossed Rs 40.97 crores in 2022 and attributed this progress to the customers and the staff members of Kundapur branch. He also thanked the customers for regularly repaying the loan and helping the bank to reduce NPA. The bank has been providing training to the staff members for improving the customer service, which is the main reason for the progress of the Bank.
He expressed his happiness that the vision and the goal set by the new Board, i.e., offering personalized service to the customers has been achieved due to the cooperation of the customers and the sincere efforts of the staff. He said Bank believes in implementing customer centric policies and transparency in its operations. He asked the customers to avail the credit facilities like education loans and Jewel loans offered by the bank at very low interest. He invited the customers to the Post Centenary Decennial Celebration scheduled in November 2022. He congratulated the branch manager and staff members for taking initiativein the success of the customer meet.
Vijaya S Poojary, in his speech, said that he has relationship with the bank since the inception of Kundapura Branch. He appreciated the excellent doorstep customer service offered by the branch and wished for the progress and success of the bank. Hussain Haikady, in his speech, said that for the first time in the history, the bank was conducting the customer meet. He appreciated the management for recognizing and felicitating the talented children of the customers and senior customers during the meet. He made a special note on the growth of the bank due to the sincere efforts of the management and staff.
Wilfred D'Souza is of the opinion that the bank is attracting customers from all the communities and wished the bank would reach its new heights in future. While addressing the gathering, Prabhu Kennedy Pereira expressed his view that the response for the customer meet itself shows the good relationship between the bank and customers. He also appreciated the recovery efforts of the manager for reduction of the NPA. He wished good success to the bank on this special occasion of the bank completing 110 years.
Rohini Udayakumar wished the bank all success in its future endeavours The customers who celebrated their birthdays in the month of October were honoured. Senior Citizen couples amongst the customers, Senior Citizen customers, customers who have been with the Kundapura branch since its inception were honoured.
Children of the customers who have achieved in professional studies were honoured during the programme.
As part of the customer meet, open session was held to facilitate the customers to come out with their suggestions, feedback and to share their grievances. The Customers actively took part in this interactive session and gave their valuable suggestions for the growth of the bank.
Vice chairman Jerald Jude D'Silva, directors Herald Monteiro, Dr Gerald Pinto, Sushanth Saldanha, Roshan D'Souza, Felix D'Cruz, deputy general manager Raj F Menezes were also present.
General manager Sunil Menezes explained the importance of the customer meet. Kundapur Branch support director Elroy Kiran Crasta welcomed the gathering. Branch Manager Sandeep Quadros proposed a vote of thanks. Malini Sathish compered the programme.
Employees of Kundapur Branch Anand Nazareth, Jyothi Baretto, Jonita Rebello, Steven D'Silva were actively associated in organizing the meet.