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Mangaluru International Airport receives ACI level two accreditation

  •   Fri, Dec 16 2022 04:46:18 PM

Media Release

Mangaluru, Dec 16: The Mangaluru International Airport has received Airports Council International (ACI) certificate of accreditation. The accreditation is for level two of the Airport Customer Experience Accreditation programme. The certificate recognizes the commitment of Mangaluru International Airport to continuing customer experience improvement. Issued on December 14, 2022 the accreditation is valid for one year.

 

The accreditation program aims to further strengthen the continued endeavour of this #GatewayToGoodness to enhance customer experience enhancement. Participating airports undergo a comprehensive assessment and training that includes stakeholder and employee engagement and staff development. It is the only program in the airport industry that provides a 360° view of customer experience management.
 
The latest accreditation from ACI reaffirms commitment of MIA to do the needful to ensure enhanced customer experience with various initiatives such as passenger engagement activities, digital solutions for interaction and grievance redressal. This accreditation is a further reinforcement of the prestigious ACI Worlds Voice of the Customer award that MIA received in February 2021. The airport has built on this laurel moving forward.

 

 
  

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Comment on this article

  • Sameer, Riyadh

    Sat, Dec 17 2022

    Flew 2 days back from IXE. Toilets were dirty. Earlier there used to be staff cleaning 24/7. Now no cleaning staff at night.

    DisAgree [3] Agree [2] Reply Report Abuse

  • N S Shetty, Surathkal

    Sat, Dec 17 2022

    Congrats to the MIA Team..... One thing they must do on priority is make the Kenjar Adyapady Road a Two way road (one way at present), for Visitors and Passengers to the Airport instead of Going all round...2 kms extra distance n 10 minuites more .....for all driving from the City side to the Airport............

    DisAgree [3] Agree [5] Reply Report Abuse

  • Sachidanand Shetty, Mundkur/Dubai

    Sat, Dec 17 2022

    Recently I had been to MIA..... Really wonderful experience..... improved facilities..... enough place to stand at conveyor belt

    DisAgree [4] Agree [11] Reply Report Abuse

  • Cynthia, Dk

    Sat, Dec 17 2022

    Yepa baidini shetre Usa dhid ? Luggage id gold mini kanathare ?

    DisAgree [4] Agree [7] Reply Report Abuse

  • mmadyar, Mlre

    Sat, Dec 17 2022

    It's all in the game

    DisAgree [6] Agree [4] Reply Report Abuse

  • srj, Mangalore

    Sat, Dec 17 2022

    where are all the Adani bashers!

    DisAgree [11] Agree [11] Reply Report Abuse

  • Dam, Mangalore

    Sat, Dec 17 2022

    They removed the most of the local employees and appointed many north and Tamil employees...

    DisAgree [9] Agree [11] Reply Report Abuse

  • Cynthia, Dk

    Sat, Dec 17 2022

    Why ambani bashers are needed? Paisa khilaake bhi he certificate le saktha he. Sab golmaal he bhai sab golmaal he....Dam...ji, samething happened in nationalised banks.....esp vijaya bank.....95% non speaking kannada/tulu employees.....Everything is Gujarathised....

    DisAgree [9] Agree [15] Reply Report Abuse

  • Dr Volga Menezes, Shirva - Udupi

    Sat, Dec 17 2022

    Thanks to privatization.

    DisAgree [3] Agree [20] Reply Report Abuse


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Title: Mangaluru International Airport receives ACI level two accreditation



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