DGCA slaps Rs 10L fine on Go Air for leaving behind 55 passengers at Bengaluru airport


New Delhi/Bengaluru, Jan 27 (IANS): The Directorate General of Civil Aviation (DGCA) has imposed a fine of Rs 10 lakh on Go Air for violation of rules.

On January 9, a Go Air flight on the Bengaluru-Delhi route took off leaving behind 55 passengers in the passenger coach at the Bengaluru airport.

The aviation regulator had issued a show-cause notice to the Accountable Manager of Go First, asking as to why enforcement action should not be taken against them for dereliction of their regulatory obligations.

Officials said that Go First had submitted its reply to the notice on January 25.

"Perusal of the reply of Go First reveals that there was improper communication and coordination between the terminal coordinator (TC), commercial staff and crew regarding boarding of passengers in the aircraft," said a senior DGCA official.

The official said that the airline failed to ensure adequate arrangement for ground handling, preparation of load and trim sheet, flight dispatch and passenger and cargo handling, and therefore, enforcement action in the form of financial penalty of Rs 10 lakh has been imposed for violation of CAR Section 3, Series C, Part II of the Air Transport Circular 02 of 2019.

Earlier, the aviation regulator had noted that Go First failed to comply with the relevant rules in the incident of a flight leaving behind 55 passengers in the passenger coach at Bengaluru airport on January 9.

In the instant case, multiple mistakes such as lack of proper communication, coordination, reconciliation and confirmation have resulted in a highly avoidable situation and therefore, DGCA issued the show-cause notice.

Go First in a statement had said that the airline had initiated an inquiry into the incident and the matter was being investigated. The airline had decided to offer all affected passengers one free ticket for travel on any domestic route.

"In line with our philosophy of customer centricity, the airline has decided to offer all affected passengers one free ticket for travel on any domestic sector in the next 12 months," the airline had said.

 

  

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Comment on this article

  • Surendra Poojari, Mangalore

    Sat, Jan 28 2023

    Good move. But one question why there is partiality? Why no punishment for BJP MP Tejaswi Surya who opened emergency exit risking life of passengers????

    DisAgree [2] Agree [3] Reply Report Abuse

  • Sunil K, Mangalore

    Sat, Jan 28 2023

    10 lakh chillar fine. Instead make the airline pay 10 lakh compensation to EACH of the 55 victims. That will teach the airline and all others especially Air India & Indigo a strict lesson in customer service.

    DisAgree [1] Agree [2] Reply Report Abuse

  • ca girishkk, valencia/m'lore

    Sat, Jan 28 2023

    Can anyone update ... what was the fine imposed for diaper Teja's adventure to open emergency door while onboard the Indigo flight @ Chennai Airport...!!!!!, Not sure the incident qualify for penalty though..

    DisAgree [3] Agree [11] Reply Report Abuse

  • Vincent D'Souza, Belthangady

    Sat, Jan 28 2023

    Air travel in India is now reduced to the city bus transport standard.

    DisAgree [1] Agree [6] Reply Report Abuse

  • prakash, Manipal

    Sat, Jan 28 2023

    This incident has a perfect defining word in Kannada... HUMBA VARTANE.... Leaving behind 55 strong crowd can arise only out of tuglaqi attitude.... We have seen senior pilot refusing to go around several years back in Mangalore airport... Also recent Tejasvi Surya incident... These keep happening as mother earth produces a proportion of "humbas" out of every new list of population...

    DisAgree [2] Agree [3] Reply Report Abuse

  • Vinod Kumar, Mangalore

    Sat, Jan 28 2023

    Why slap fine???…If the airline apologizes then the whole matter should be closed like Tejaswi Surya.

    DisAgree [4] Agree [9] Reply Report Abuse

  • Rita, Germany

    Sat, Jan 28 2023

    Very good .Only so airlines will learn how to behave with Passengers..May be next time these Passengers may not decide for this airline.And when any one of them had any loss or lost jobs etc may file a case and demand money from airline.

    DisAgree [2] Agree [12] Reply Report Abuse

  • Anand, Surathkal

    Sat, Jan 28 2023

    You are right Madam. People take flights mostly to attend important functions , meetings , emergencies or to catch some connecting domestic or international flights. This act of the particular airline is to be condemned. Recently my relative coming from US with a small baby was denied boarding pass ( there was more than 30 mins. time for the departure of the flight to Mangalore ) in Mumbai airport because she was little late after finishing her immigration formalities.

    DisAgree [1] Agree [5] Reply Report Abuse

  • Jossey Saldanha, Raheja Waterfront

    Fri, Jan 27 2023

    Childishness ...

    DisAgree [3] Agree [10] Reply Report Abuse


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Title: DGCA slaps Rs 10L fine on Go Air for leaving behind 55 passengers at Bengaluru airport



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