Chandigarh, Oct 24 (IANS): A day after Haryana Home Minister Anil Vij asked Director General of Police S.S. Kapur to suspend 372 investigating officers for not disposing of cases promptly, Kapur on Tuesday asked officers not only to promptly address public complaints but also to prioritise impartial investigations.
Chairing a meeting of senior police officers in Panchkula, Kapur asked the officers to take proactive steps in handling complaints received in police stations.
He proposed that the officers should make random calls to complainants to inquire about the reasons for their dissatisfaction. These calls will be used to assess the performance of police stations and officers, establishing a rating system.
To enhance the feedback mechanism, Kapur emphasised the need to review calls made through the feedback cell, focusing especially on those dissatisfied with police actions.
They should inquire about the reasons behind the dissatisfaction and ensure transparent work processes through call recording, he added.
The establishment of creches for children of women police personnel was discussed at the meeting.
These creches are proposed to be set up within police lines and women's police stations. A 15-child creche is already operating in Kurukshetra, managed by an ex-gratia class IV employee was commended by the DGP.
Panchkula Police Commissioner Sibas Kaviraj said a pilot project in collaboration with IIT Madras would enhance road safety in Panchkula. The project will involve a comprehensive assessment of road safety factors.
Strict measures to penalise vehicles using unauthorised red and blue lights and sirens were discussed.
DGP Kapur addressed the issue of loud DJ systems on trucks and trolleys during weddings and festivals, indicating the possibility of canceling the registration of such vehicles.
Between January 1 and October 19, 3,128 first information reports (FIRs) were filed, and 4,218 people were arrested under various offenses, an official statement said.
The DGP emphasised sensitive handling of complaints at Mahila Police Stations, ensuring polite and respectful interactions with complainants.
He reiterated the purpose of Mahila Police Stations in providing women with one-stop access to legal services.