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Man buys Rs 1 lakh Sony TV from Flipkart, gets Thomson TV inside box

  •   Wed, Oct 25 2023 07:25:10 PM

New Delhi, Oct 25 (IANS): A man, who eagerly waited for Flipkart's Big Billion Days sale to buy a Sony TV so that he could watch and enjoy the ongoing ICC Men's ODI World Cup, was left shocked when the TV turned out to be a low-priced TV from another brand when he opened the box.

The man known by the username @thetrueindian took to X on Wednesday to share his ordeal, saying: "I had purchased a Sony tv from @Flipkart on 7th Oct, delivered on 10th Oct and sony installation guy came on 11th Oct, he unboxed the tv himself and we were shocked to see a Thomson tv Inside Sony box that too with no accessories like stand, remote etc".

He posted a long thread, along with the pictures of unboxing, stating that he immediately connected with Flipkart's customer care and raised the issue, but it did not get resolved even after two weeks.

One of the pictures also disclosed the cost of the television he purchased, which was Rs 99,999.

"I had raised this issue instantly with Flipkart customer care and they asked me to upload images of the tv, I have uploaded images as instructed, still they asked me two three times to upload images and I have uploaded as asked. Even after two weeks of my return request they haven't processed my return request yet," he said.

The post quickly went viral, drawing responses from the public.

While many people wondered why he didn't choose 'Open Box Delivery,' the user stated: "This was delivered by Delhivery, no open box delivery was provided."

He even mentioned the name of the seller -- Omnitechretail. "I have been waiting for bbd for buying a tv so I can watch world cup in good big screen but this service from fk has pushed me into stress which is really unbearable. Plz help," the user wrote.

In response to the post, Flipkart apologised, saying: "Our deepest apologies for your experience with the return request. We want to sort this out for you. Please drop us a DM with your order details so that they remain confidential here."

Since being shared, the post has gathered over 716K views on the micro-blogging platform.

 
  

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Comment on this article

  • Steevan Rego, Mangalore

    Thu, Oct 26 2023

    I got the same experience with FK earlier this year in Feb. My order was just a small one with Volley Ball and it's pump. But what matters is FK response and problem solving attitude. I received a worn and torn foot ball instead of volley ball of which skin has completely come out and it looked like the ball has been used for playing several games. I arranged to recollect it back, but when FK's representative came, he refused to take saying, that ball has not been delivered by FK. Then I called FK customer care, who, not sure, tried or pretended to try to take care of my problem, but eventually, they themselves put a remark saying problem has been solved, but till today, I could not get any replacement nor any representative came asking me to solve my issue. I was buying many things from FK past more than 10 years and I was a PLUS customer, but just for 3-400 Rupees, they have lost me and ever since I have black listed them. One of the worst customer service co.

    DisAgree Agree Reply Report Abuse

  • Satya, Mangalore

    Thu, Oct 26 2023

    At Amazon these kind of issues are resolved quickly and crooked sellers are booted out and blacklisted.

    DisAgree Agree Reply Report Abuse

  • Rakesh, Mangalore

    Wed, Oct 25 2023

    Moral of the story: never buy Electronics items online!

    DisAgree Agree [6] Reply Report Abuse


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Title: Man buys Rs 1 lakh Sony TV from Flipkart, gets Thomson TV inside box



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