Media Release
Mangaluru, Dec 13: Diya Systems, is a fully owned subsidiary of GlowTouch Technologies, an award-winning technology services firm delivering custom technology services to business of all sizes around the globe.
Headquartered in Mangaluru, India, Diya Systems, provide custom application development services, customer and technical support, website development, and more. The company started its operations in 2001 and today are with more than 1,550 professionals. Diya Systems is the largest IT/ITeS company based out of Mangaluru. They have been certified in 9001:2015 (QMS), 14001:2015 (EMS) and 27001:2013 (ISMS).
Diya Systems’ vision is to be a leading global provider of innovative technology solution and a trusted ‘go-to’ partner for those they serve.
Currently, the company has openings in ITeS division (Tech support Voice + Non Voice)
Role: Technical Support: Providing back end support to customers through email and chat, troubleshooting technical issues.
Qualification: Graduates in BE, BCA, BSc
Experience: 0 to 2 years
Work location: Mangaluru
Salary: Around 2.2 lac + Shared Accommodation
Job Description:
• Troubleshoot a variety of technical and non-technical issues that customers experience with their web hosting plans and services.
• Provide technical support for level-one escalation issues via the help desk.
• Should multitask and meet specific goals set by supervisors and the managers.
Eligibility Criteria:
• Excellent written and verbal communication skills in the English language.
• Ability to work well with a team in a fast-paced, constantly changing environment
• Outstanding customer service skills and a dedication to provide a great customer service
• Reliable to work in rotational shifts and to complete work as per expectations.
• Ability to multitask and meet specific goals set by supervisors and management.
Attributes:
• Graduates with a BE, BTech, BCA, BSc IT, BSc CS, MCA & MSc
• Excellent in English communication, Verbal & Written
• Strong in Logical thinking and Learning Skills
• Minimum Typing speed 35wpm & good in Keyboard Shortcuts
• Able to handle 3 chats at a time
• Knowledge on web hosting is an added advantage
• Flexible to work - 24/7 - Rotational shifts including night shifts
As an employee they would be eligible for:
• Shared Accommodation to bachelors
• Transportation in Mangalore city (certain pick & drop points)
• Provident fund, ESIC & Gratuity
• Medical Insurance & Doctor at Campus
• ATM & Food court
Contact:
Diya Systems Mangalore Private Limited,
Diya Campus, Mary Hill, Airport Road,
Mangaluru - 575015
Ph: 0824 2880602
www.diya.net or www.glowtouch.com