Daijiworld Media Network - New Delhi
New Delhi, May 26: Amid the Covid-19 crisis and uncertainity of travels, Air India is offering various waivers/flexibility to passengers who are holding tickets for international travel. Countries like UAE, UK, Singapore and others have announced entry restrictions, therefore, the airline has announced various waivers facilitating passengers.
"Due to continued impact of COVID-19 across the globe bringing uncertainty in travel plans, Air India is offering various Waivers/flexibility to passengers who are holding tickets for international travel," the airline tweeted.
For passengers who are holding tickets for international travel, Air India has decided to offer following benefits/flexibility for passengers - Flexibility of Routing Change, Flexibility of Sector Change, Enhance Travel Validity, Waiver for Fare Difference and Change penalty, Flexibility of Cabin Change, Enhanced Refund Validity.
The document by the airline stated that a revenue ticket issued on 098 document and booked to travel on Air India operated and marketed, scheduled flights:
1) from March 15, 2020 till March 31, 2021 and his/her travel plan got disrupted due to cancellation of booked flight due to Covid-19 epidemic or
2) from March 15, 2020 till March 31, 2021 and not able to travel from India to any destination due change in (destination country’s) visa regulation owing to Covid-19 epidemic, or
3) Holding Ticket Passenger, who is OCI Card Holder or Foreign National and not able to travel to India, due Suspension of entry for such passenger by Bureau of Immigration, India; from March 13, 2020 (from March 10, 2020 for travel originating from France) till such time the prohibition on international travel of passengers to India is lifted by the Government of India.
For modifications in travel plans, passengers have to visit the airline's booking offices or authorized travel agent from where ticket were originally issued or call up the call-center for following permitted changes.