Udupi: Consumer Forum orders compensation for defective mixer grinder sold to professor

Daijiworld Media Network – Udupi (HB/EP)

Udupi, Aug 5: The Consumer Forum here has ordered Pai International, Udupi and Preeti Appliances Private Limited to pay Rs 20,149 as compensation to professor Anita for failure to replace a defective mixer grinder sold to her.

Anita had bought the mixer grinder paying Rs 4,239 from Pai International two years ago in which the defect was found by her within three months.

As the mixie had two years guarantee and five year warranty, Anita had requested for a replacement. But Pai International refused to provide a replacement and only repaired it instead. But the defect was found in it once every three months. Thereafter she lodged a complaint at the consumer forum against the two companies.

The consumer forum which scrutinized the complaint ordered the companies to pay Rs 20,189 to Anita considering the mental and physical harassment, expenditure for travel and legal expenses.

Professor Sujatha Sudheer, advocate Vidya Bhat, Anjaline, Jayashree Shetty and consumer forum staff have helped to register the case.




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Comment on this article

  • Leslie L, Kodical, Mangalore

    Sat, Aug 06 2022

    Gaurantee is replacement of Product with a new one. Warranty is defective item is repaired.

    DisAgree Agree [2] Reply Report Abuse

  • prakash, Manipal

    Sat, Aug 06 2022

    Great enforcement... This will make other retailers think again before doing Indaa Patt business...

    DisAgree [2] Agree [13] Reply Report Abuse

  • Gibbs, Udupi

    Sat, Aug 06 2022

    Many companies and their retailers are not providing the services as described in Warranty and Guarantee. Even customers also not going to courts if they don't replace or repair as it takes time and legal for the legal issues. Lack of knowledge of consumer courts and customer rights has given licence to sell defective products by these companies!!!??? CUSTOMER MUST FIGHT FOR THEIR RIGHTS.

    DisAgree Agree [11] Reply Report Abuse

  • real kujuma, kodial

    Sat, Aug 06 2022

    almost every shop and retailer in our country is doing no 2 business....once a product is bought by a customer..they do not give a damn...consumer has to call 10 times before the defective product is even picked up from residence...pathetic state of country after 2014...fraudsters making merry....

    DisAgree [5] Agree [19] Reply Report Abuse

  • Anand A, Mangaluru

    Sat, Aug 06 2022

    In India consumer is a begger. These big companies think that they can get away with any crime. Please provide an access number/address so that the consumers can easily approach the consumer courts in instances like these.

    DisAgree [1] Agree [21] Reply Report Abuse

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