Steffi, Surathkal

hi Rashmi,
It definitely is very wrong how the conductor behaved with you. Such people must be handed over to the police immediately for their ill behavior. Its not like we travel in their buses for free.
I had an experience with a conductor today who humiliated me very badly in public just because i didn't have 2 rupees change.
These people dont have any right to humiliate us like this. And strict action must be taken against them.

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Bernard, Mangalore/Germany

Dear Sister Rashmi, You have not done anything wrong. The ID proof which you produced to the KSRTC conductor was valid according to KSRTC terms & conditions for E-Ticket.

It states under point 6/7: Original/Photo copy of Driving Licence, Voter ID Card, PAN Card, Passport, Ration Card (with passenger photo), Senior citizen ID card (issued by KSRTC/Govt.), ID card(with Photo) issued by Govt. Departments.
Original private company ID card (with Photo), Educational Institution ID card (with Photo), credit/debit cards (with photo).

Since you produced the valid documents to conductor, his behaviour towards you was absolutely wrong and must have consequences. No woman should tolerate such insulting behaviour and mentally harassment. It was his duty to check the validity of the documents before the bus departed. This is a usual procedure. He has no right to ask you to leave the bus at midnight in a Forest area.

I wonder no fellow passenger have not intervened in this matter and stopped the conductor harassing and demanding you to leave the bus? Does Indians have no courage to help a woman? Is it not the duty of every Indian men to protect a woman against such harassment? This is the most worst part of Indians!! They have big mouth to bark but do not offer any help in need.(except one passenger!!) Most of the Indian bus drivers and conductors are not educated and not well trained for their job. They don´t know how to behave with the passengers and specially with a Woman. Politeness and respectful handling seems to be unknown to these creatures. Let us wait and see whether the KSRTC takes any action against the conductor?

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P. Shirish Kumar Hosabettu, Muscat., Hosabettu

It happens sometimes depending on the Conductors attitude. Once I was travelling in night bus from Mangalore to Ooty with my family, came all the way from Manipal to board the Bus from Bejai main KSRTC depot, unfortunately I forgotten to bring the Tickets.
Even though the Conductor having a Passenger list with him & I shown my Pan Card & Wife’s Voter Card to check our name, he refused to board us. It is clearly written my name in his list of Passenger booked in Manipal & Boarding at Mangalore. He said without ticket you can’t travel.
I approached the Supervisor there in the depot but he also refused. He said you buy a new ticket then cancel the old one but we will deduct the penalty. I about to buy a fresh ticket by that time,the Driver & a co-staff had come there & succeeded to convince the Supervisor & Conductor. Finaly I managed to travel.

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Rudolf, Mumbai

Even in the best of places black sheep exist and if the contention is true, then the the conductor needs to be penalized for going overboard and harassing a bonafide passenger, and she deserves full support in her fight for justice so that it sends a strong message to other such unscrupulous employees!! Jai Hind!!

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Rashmi Shenoy, Mangalore

Hi All,

I am surprised reading certain comments on this page. It is because of people like S.O. Lobo who commented on this page that India as a country, as a society is backward. A person who can read news online can also spend 30 seconds to open KSRTC site and check the rules. Here is the link if people still dont find it: http://www.ksrtc.in/site/e-bookinge-cancellation . Please go thru points 6 and 7 under the terms and conditions which clearly says Photocopy of ID is valid as well as Original Company ID. I had both of these proofs with me. Then what gives this conductor so much courage to demean me in public?
Is it Harassment or A money making Gimmick or a case of lack of awareness? In any case this has to stop. This could be a regular thing but not many girls are brave enough to raise a complaint against such people and of course people like the ones who wrote some comments that clearly shows lack of awareness encourage such people and put down the ones who speak for themselves.
I want to thank people here who have encouraged me and yes I will not stop fighting against this till I have been given Justice.
I also want to mention that KSRTC Management in Bangalore supported me a lot when I gave a written complaint. I have hopes in them that will take strict Disciplinary Action against this.

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J saheb,

Rashmi Shenoy, Mangalore
Thank you sister that you come up with courage to defend yourself. This happens to many of our sis/mothers who get humilated by these types of rude persons. Sister dont bother about negative comments in this portal, as here all comments are based on your religion or political party you belong to. Humanitarian ground is absent here. Sister you need not reply to any X Y or Z in this forum.
Sorry that you were in such a situation on that night, but its a part of life. So cool.
I thank that person whoever paid ticket money.
Jai hind

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Peter Pereira, Nagoya, Japan

I have found KSRTC staff as very much well behaving and passenger friendly. In this case, I can not take any ones side as I do not know exactly what went wrong. May be both side lost temper.

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s.o.lobo, mangalore

it is wrong to say that driver /conductor should have checked the ticket before the departure.in trains or on buses the T T. or conductor comes to check each ticket after departure.
if according the trip chart all passengers are seated in their seats then there is no problem.the conductor/driver has other work such as handling luggage reporting to the counter.the bus has to start in right time.if a passenger boards the bus at the time of of departure the driver cant stop the bus to check the ticket

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haneef, dubai

driver should have been checked the documents bfore leaving the bus station, this is fault on his part according to me, original photo id issued by govt of india is must for every traveller .

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Sunil D'Souza, Mumbai / Mangalore

I find that VRL bus staff is very much well behaved compared to all other bus staff. Some other company's trip conductors think that we travel for free on the bus....I have seen scuffle between passengers just bcos the staff is very rude in talking to the passengers.

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Rudolf Rodrigues, Mangalore/Mumbai

You are very right and that is what I subtly expressed in my earlier post that no KSRTC Volvo conductor (who haver a professional approach)in his senses would ever 'dare' to do such a thing to a educated lady especially in the times where women are on cloud nine with a multitude of atrocities reported against them from all around our country and public sympathy at the zenith irrespective of whether the allegations are true or not!!

Both the parties should be given due chance to put forward the exact course of events before a final decision is arrived at, not just because the complainant is female it should be taken as the whole truth and the probably innocent person penalized!!

Again this is a personal opinion based on experience with KSRTC long distance Volvo staff, and this could be a genuine one off incident!!

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RJCN, Mangalore / Mumbai

I HAVE TRAVELLED BY KSRTC VOLVO MANY TIMES BETWEEN MUM-MANG-MUM. I FOUND THE STAFF WELL BEHAVED AND COOPERATIVE. KSRTC VOLVO BUSES ARE BETTER THAN PRIVATE VOLVO BUSES. CONDUCTOR IS RIGHT IN ASKING FOR ORIGINAL ID FOR E-TKT. THE ONLY FAULT I FIND IS THIS SHOULD HAVE BEEN DONE AT STARTING POINT BEFORE BOARDING THE BUS.

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Prashanth, Manjeshwar

Trying to twist the law and rule is in our (Indians) blood. When KSRTC or Railway rules strictly says we should travel with original ID proof if we booked e-tickets, and i don't understand why people are travelling with photocopies. If she would have travelled with any one original ID this trauma can be averted. She is having copies of all IDs not original.

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Santhu, Mangalore

I am surprised at this report. In my experience the Drivers / Conductors of the KSRTC Volvo buses are well trained and disciplined. This must be a rare case, I have my own doubts about this incident and even if it is true the girl could have handled it in a better manner by paying up and preferring a complaint later. The fact that the other passengers did not bat for her but paid up just not to delay the bus sets a doubt in our minds.

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s.o.lobo, mangalore

One has to produce the original I d in case of e-ticket . I believe if the lady was polite and had requested the conductor ,things would have been ok. The conductor has to follow the rules. If there was a flying squad, then he would have been in trouble. So he demanded the original I d.
One cannot just trust what the lady says .she might have been arrogant. What had actually happened only the co passenger can tell. There are some ladies who think law and public sympathy is with them and they can do anything. They try to blame men, accuse them of abusing manhandling molesting and trying to rape. They create such problems. It is good to analyse before making a comment. There so many innocent husbands and in-laws behind bars on false harassment and dowry cases.i am not against women. but i believe that rule should same for men and women

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Flavian, Mangalore/Kuwait

JN, Bijai,

Government job & being a politician. Less efforts more elxation but full of fortune. (enough for third generation)

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flavian, Mangalore/Kuwait

The whole incident looks like being supported by TC and the driver too. The driver should have taken the bus to nearest police station to settle the matter. Finally they got what thy wanted. Extra income.

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JN, Bejai

flavian,
Government job is always profitable.
Thats why people always opt for it.
Always pocket pulla posy....

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JN, Bejai

WARNING:-
All bus conductors should be given police protection!
Otherwise they will not later but get MASTAKA-ABISHEK form Ladies only like Bantwal case.

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Clifford, Mangalore

How the bus started without having / checking the passenger list????

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Rudolf Rodrigues, Mangalore/Mumbai

They always do the initial checking of the tickets in whatever form before starting but for dearth of time final checking is done immediately after the bus starts the journey!!!

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Mark, Udyavara

This due diligence process should have been done before allotting the seating in the bus.

Conductor does not have the right to stop the bus in the middle of night asking a passenger to "get out" of the bus. He should have prudently reported to the sub-depot or alighted the passenger in a proper bus depot rather than this rude behavior.

Perhaps the conductor was thinking it is his father's bus.

Whatever...this sh*t piece of a conductor should be thrown in the valley at the wee hours of night to learn his lessons!

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Rudolf Rodrigues, Mumbai

I have travelled many times recently on KSRTC Volvo Mum-Man-Mum but found the staff to be professionals and very cooperative and orderly and the service is above average!! I doubt a KSRTC conductor in his right senses would ever dare demand 600 without a valid reason and that too from a female in the middle of the night!!

Secondly, whether it is male/female nobody can flout rules in these days of terrorist threats!!

The complainant should have kept her cool and given the conductor the money for which he would have issued a valid ticket and then sorted the matter out at the end of journey and got a refund!!

I personally feel in the times of rape/molesting/abusing fever running high and such news occupying center stage in our country there could be some unscrupulous people who will try to take advantage of the situation by blowing simple issues out of proportion and bring trouble to innocent people!!

However, the above is a personal unbiased opinion based on frequent experience of travelling in KSRTC Volvo LD busses and this one could be a genuine one off incident!! Jai Hind!!

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rajen gopi, kolkata

I have travelled AIRAVAT many times btn MLR-BL-MLR & BLR-KOCHI-BLR. Only time I had problem was on Tirupathi - MLR route where the conductor refused to give blanket till BLR stating that Tirupati - BLR pax will also demand blanket. I siad I m travelling with my 2 kids & I dont care, I went to the rear & took 3 blankets & the conductor watched me like a %$%^. I lodged a complaint with KSRTC who called me for a hearing ( which is nothing but a NATAK). Jai Ho

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norman, bangalore

sad story of young gal,i have traveled alot on this route,along with my wife,and daughter.All ksrtc volvo drivers and conductors are well behaved on multi axel.i am really sad now,only solution is ksrtc mangEMENT,SHOULD ACT NOW,BEFORE IT IS BLOWN OUT INTO LARGE SCALE ESCALATION.REQUEST ALL MANGALOREANS TO JOIN HAND FOR THIS NOBLE CAUSE

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Siddik Uchil, Manglore

Most of the Government servants are to be very bad manner. The KSRTC conductor should be given behaviour test before recruitng process starts. The problem is that the co-passenger are not united whenever something happens and all are selfish. So hereafter i advise the girls keep one bottle of Acid and throw on the driver face.

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jeetendra hegde, mumbai

HE SHOULD BE TERMINATED IMMIDIATELY BY KSRTC ...,did he gave tkt for rs 600 paid in cash?.

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JN, Bejai

No Ticket.
Its black market within department.

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Rafi, Kasaragod / Dubai

Just enlighten me on the following.

1. Is there a forest before BC Road from Mangalore?

2. Does it not mentioned in the e-ticket that original ID proof is required to travel? Is she illiterate?

3. She says she refused to pay but had no problem when a fellow passenger paid. Is that the way a person of good intention do things?

I know there will many disagreements. But if we don't want to follow regulations or will support flouting of law, is that a good precedent.

Our youth has a chance to rewrite our destiny. But when most of the beneficiary of the corrupt money are our youth, (Our politicians and bureaucrats involve in corruption to benefit their children) do you expect a change to happen? Have you met any youth refusing these benefits because it was earned illegally?

Reality is that most of us reacted this way because the complainant is a female. If this is the way we project gender equality, we have miles to go.

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s, Dubai

Mr .. its after BC road.. at night everthing looks like forest.. even the city without lights... so many copies of proof is good to be polite..

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Sachidanand Shetty, Mundkur/Dubai

Dear Rafi Bhai, we too have many questions still unanswered ever since we got the freedom and there is a big question mark “WHY”? Here KSRTC Conductor misbehaved with Women Passenger which is a crime against Women. Even if she didn’t have proper validity proof, Conductor is not the right person to ask such question instead he can inform the Ticket Collector or Checker on reaching the destination

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jeetendra hegde, mumbai

Eventhough no id card ,what the hell gonna happen?.its only matter of rs 600 ,not something in million who books to go MARS...heheheh

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JN, Bejai

Rafi,Bai,
When fellow passenger paid Re 600 copy id became ORIGINAL????

Money speaks!!!

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Aubb, Kuwait

How come KSRTC does not maintain a list of names of the travellers travelling that particular bus, that too a long journey Volvo bus??

Why did the fellow passengers throw the rude conductor out of the bus instead of paying Rs.600/- which both the conductor and driver may have pocketed in the bargain.

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Clifford, Mangalore

As a citizen of INDIA we can not expect anything more than this from our Government or Government employees.....
Chappal Abhisheka might be only solution...

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Jayarama Acharya,Kaup, Kaup

Why the conductor not allowed her to travel though she had bookd tkt thru online. Whether the Dept. has not provided proper training to the concerned Conductor.If the Women version are true strict action should be enitiated by the KSRTC Authorities,it is the lack of knowledge by the concerned Conductor. Though the other passenger has paid Rs.600/- hats off. Why all the other Passengers are slept quitely, this thing is not belongs to us, there every Passengers should take up the matter with the Conductor or Driver I feel Nobody having the courage to talk with Conductor/Driver. or nobody has informed to stop in the nearby Police Station.This is happening in our Nation in all the fields.
We have to 2 wait what is KSRTC, decision. Concerned Minster has to reply this misbehavior attitute done by a Conductor and enetiate action immediately.

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tony francis, Udupi

Its strange that all the fellow-passengers in the bus were quietly watching the drama! Why dint they support the lady? Even if the lady had no ticket, he could have taken her into task after reaching Bangalore not in the middle of the forest.

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Prakash D'souza, Mangalore/Dubai

Same thing happened to me one when i was travelling from bangalore to Hyderabad. I had booked the ticket outside through online KSRTC agents and got the ticket, When I went to bus stand, Driver and conductor was standing in front of bus, I gave the ticket to conductor , he said that he has to mark (sign) the ticket with the pen and pen is inside the bus, he told me to stay outside the bus and wait for him. I was waiting for him outside the bus, Even 5 min pass, he did not come outside. Then I went inside in search of him, I found him and asked for my ticket. To my shock, he said that he has given me the ticket, I said him that you have not given my ticket. Then the argument broke between me v/s conductor and driver. Finally the TC arrived and he forcefully asked me to pay the ticket once again. I have to pay once again as this was the last bus to hyd and next day was the important meeting with my client. I request everybody to be cautious while travelling in KSRTC. Not all drivers are same but still be careful as it happened to this lady.

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Ajith, Mangalore

We in India always break the rules and yet try to defend ourselves.What is the KSRTC rule? To show copies or Original of Ids?. The chalta hai attitude will not work in railways. We all know that. Just because the conductor is from Karnataka we cannot show arrogance with him. A thorough investigation only will help to find the truth.

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veera pinto, Mangalore

Few questions to be considered...
- Is ID proof required in bus journey. I never heard, but I may be wrong.
- At the time of boarding Mangalore to Bangalore bus the verification of the tickets are done. Once the passenger board the bus conductors are just supplying the water or blanket, nothing.
- This is a strange situation and the conductor should be terminated and jailed.
- No way conductor can tell anyone to leave the bus once they board. It is his duty to verify the tickets before boarding. Of course, passengers should be fined/punished if they do wrong.

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Joseph F. Gonslaves, Bannur, Puttur / Mangalore

If the girls/Rashmi’s complaint is true then my opinion is dismissal of the conductor from the job is imminent. He is fat with ticket-less passengers money.

If the girl has not obtained the ticket in a proper way then the conductor has the right to press for money and issue a ticket to the passanger or he should complain to police but not harassing, stopping the bus, shouting and degrading the passenger in front of all.

In the case of e-ticket identity card is must for verification by the conductor.

There is another way. Rashmi should have paid the money/600 and obtained the receipt from the conductor. After all she would have claimed her money from the KSRTC or else she could have complained to the police later on with all these evidences.

There is disadvantage is also for her in the police station. Our police in the station are eagerly waiting to receive such complaints. They listen from both and take money from both. They blame both till police personnel pocket is full.
Any way justice should be done at any cost.

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Edwin Nazareth., Shankerpura. Udipi

I request the police department to publish the conductor's photo urgently so we can produce him in public court(Janatha court) so we can give the judgement of his punishment.

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Ronnie D'Souza, Mumbai

Wait and watch how this will be handled by the Authorities. Such conductor should be
be terminated immediately. I feel sorry for
this woman. Very embarrassing for a woman to go through this ordeal. Thank God she brought to the notice of KSRTC

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Dr Prakash Harischandra, Mangalore

Please publish the name and photo of the guy. addressed.. Simply even a slightest misbehavior needs to be addressed. his treatment will be done... assured... HE spoils the name of such a lovely service company

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Abdul Rafiq, Uchila / Dubai

This useless uneducated conductor may be doesn't know what is online and what is e-ticket. He knows only cash business. Govt transport dept must provide training to the conductors about the new system. But misbehaving with the passengers should not be tolerated and drastic action has to be taken against him including sack from the service without paying end of service benefits. why these kinds of incidents happening always in India!

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Jossey Saldanha, Mumbai

CHAPPAL POOJA is the only solution....

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