Mangaluru airport second best in customer satisfaction


Mangaluru, May 2 (DHNS): The Mangaluru International Airport (MIA) has bagged second place in overall customer satisfaction with a rating of 4.82 in the round III (January 2015 - June 2015) in a survey carried out at all the 53 airports in India.

MIA’s last year rating was 4.65 in the round II (June 2014 to December 2014) and 4.38 in round I (January 2014 to June 2014). The Chandigarh airport has received the highest rating of 4.84 followed by Mangaluru and Raipur airports in the second position, with 4.82, respectively. The Dehradun airport is at the third position with a rating of 4.79 points.

“It is indeed a remarkable achievement of MIA, in terms of passenger felicitation and overall performance of the airport,” said MIA Director J T Radhakrishna in a press release.

  

Top Stories

Comment on this article

  • Saleem, uppala / Dubai

    Wed, Oct 19 2016

    Really well Deserved award - quick service from all department - Congratulation

    DisAgree Agree [2] Reply Report Abuse

  • yogesh, mumbai

    Tue, May 05 2015

    Surely rated the best by smuggling customers ..ha ha!

    DisAgree Agree [3] Reply Report Abuse

  • Raj , Mangalore

    Tue, May 05 2015

    Airport Authorities might have received the best feedback ever if they make time and read the comments posted on this news. Best way to get the feedback. New method implemented by Daiji.

    DisAgree Agree Reply Report Abuse

  • Amith shetty, Mangalore/Muscat

    Mon, May 04 2015

    security check because of gold smuggling. People keep gold in underwear, shoes, jacket.

    DisAgree [1] Agree Reply Report Abuse

  • Avinash Shetty, Mangalore

    Mon, May 04 2015

    The Mangaluru International Airport (MIA) has bagged FIRST place in overall "SMUGGLER's" satisfaction with a rating of 4.82 in the round III (January 2015 - June 2015) in a survey carried out at all the 53 airports in India. Congratulations to the corrupt Customs officers. If a survey is done, Mangaluru International Airport will bag FIRST place for CORRUPTION Tooo, No DOUBT at all.

    DisAgree [1] Agree [3] Reply Report Abuse

  • Shihab, Mangalore

    Mon, May 04 2015

    The worst airport I have ever been.... and apart from that Air India staff don't have any knowledge about customer service. ...

    DisAgree [2] Agree [9] Reply Report Abuse

  • MANOJ, UDUPI

    Sun, May 03 2015

    boarding time security check is necessary and compulsory in mangalore airport after immigration if you going to home why security check is compulsory only one airport in india like mangalore airport

    DisAgree Agree [13] Reply Report Abuse

  • Raj, Kudla

    Sun, May 03 2015

    Question to MIA director

    Have you seen the plight of roads coming to airport,do you give enough consideration to passengers who have to reach airport on Jarbandi road,if this improvises truly the rating holds good in and out of Airport.

    Although I appreciate the 2nd place rating given to our Mlore Airport.

    But Jarbandi road has to improve.There'a lot to be done,though ministers ply by this road often they are still blind,as elections are over!!

    alwaa mantrigalle!!baruva salla nodidare aiythu..

    DisAgree Agree [5] Reply Report Abuse

  • Denver Roche, Kallianpur/Kuwait

    Sun, May 03 2015

    Should i laugh or cry looking at this news ? :P

    DisAgree [1] Agree [13] Reply Report Abuse

  • Zuhair, Udupi

    Sun, May 03 2015

    Chandigarh is on top, agreed bcoz the passengers are all sardars, but Mangalore. did they only consider the malyali votes?

    DisAgree [2] Agree [10] Reply Report Abuse

  • sam, manjeshwar/qatar

    Tue, May 05 2015

    The main reason India is not a developed country is because of people like you. Discrimination based on the area/region state...

    When two Indians meet either in the home country or abroad first thing they enquire is are you Punjabi or malayali or kannadiga etc...Their is no unity in us

    DisAgree Agree Reply Report Abuse

  • Valerian, Kota

    Sun, May 03 2015

    May for the picnickers and onlookers who visit the airport for relaxation.

    DisAgree [1] Agree [6] Reply Report Abuse

  • prakash, mangalore

    Sun, May 03 2015

    What is the status of the Runway expansion Work? This will satisfy the of customer when done!

    DisAgree Agree [9] Reply Report Abuse

  • A Shetty, Padubidri

    Sun, May 03 2015

    Dear readers,
    There is a slightly spelling mistake!!!!
    Please read as:
    Mangaluru airport second worst in customer satisfaction.
    (Sad to write bad about our own airport)

    DisAgree [3] Agree [29] Reply Report Abuse

  • Smitha Mascarenhas, Mangalore/Dubai

    Sat, May 02 2015

    Mangaluru Airport second best in Customer satisfaction!!! Are you joking? or forgot to post this whacky joke on April First??? 😂😅😅

    DisAgree [3] Agree [30] Reply Report Abuse

  • ANSAR, MANGALORE

    Sat, May 02 2015

    YES MANGLURU IS SHINING BECAUSE OF RSS AGENDA AND COMUNAL REASONS.
    MANGLURU IS SHINING FOR WRONG REASONS.

    DisAgree [4] Agree [17] Reply Report Abuse

  • thomas, Dubai, Mangalore

    Sat, May 02 2015

    @Rakesh Shetty, Congratulations for scoring century here. you are the man of the match. well done my boy.

    DisAgree [1] Agree [6] Reply Report Abuse

  • walter, Bajpe

    Sat, May 02 2015

    IXE airport no 1 in gold smuggling, no. 2 in gold catching, and no 0 in safety and -10 passenger satisfaction.

    DisAgree Agree [31] Reply Report Abuse

  • MD, B C Road

    Sat, May 02 2015

    Yenchi Saav!!! Please pass the address of rating agency. I travel very frequently and must say a very lousy airport. Every one almost spoke about custom officials, I want to highlight MIA is slowest when it comes for baggage delivery. There are more potters outside behind you than those inside for bags, if these guys would be employed inside precious time be saved. I have to wait more than one & half hours for bags.

    DisAgree [4] Agree [36] Reply Report Abuse

  • Rehna, Mangalore

    Sat, May 02 2015

    Have you got GOLD this is the first question
    Asked by the customs officials near the X-ray and the body scan. This shows how professional you are. Does any one who smuggle will give you a reply. First train them. Really surprise how the airport is No.2. Has any one bribed

    DisAgree [1] Agree [37] Reply Report Abuse

  • Godwin, Mangalore

    Sat, May 02 2015

    I Pray to God, make this airport as Domestic as it was before. doesn't deserve the International tag. Happy to travel via Bangalore.

    DisAgree [8] Agree [29] Reply Report Abuse

  • GANGARAM, MOODBIDRI

    Sat, May 02 2015

    UNDU THIRD CLASD FIRST CLASS ITTILEKKAND!!!

    DisAgree [1] Agree [37] Reply Report Abuse

  • Sam, Dubai

    Sat, May 02 2015

    Revaluation Dalna padega !
    If a person Arrived in Airport they are giving so much respect.
    First question
    SONA hai ?
    Passenger :Ghar ja ke sona hai sir
    Abe Gold be gold.
    Nahi hai sir

    Chal be chal side chal
    I dont know why they are asking all the passengers
    Worst airport in india

    DisAgree [2] Agree [40] Reply Report Abuse

  • AJ, M'lore

    Sat, May 02 2015

    Mangalore airport rated 2nd best in the country????
    What???
    I just had a mild heart attack after reading this. I wonder if M'lore airport is rated 2nd best then what is the bad are the rest. I hope they are not comparing M'lore airport to Maryhill helipad.

    DisAgree [3] Agree [48] Reply Report Abuse

  • AJ, M'lore

    Sat, May 02 2015

    *** That tells us how bad are the rest?

    DisAgree [1] Agree [5] Reply Report Abuse

  • charles, udupi

    Sat, May 02 2015

    wrong.... not at all. every time i face new challenge and everything is so congested at arrival.

    DisAgree Agree [3] Reply Report Abuse

  • prem, moodbidri

    Sat, May 02 2015

    @ Rakesh shetty,

    Airport is developed because of Naleen Kateel's efforts ???

    I am living near Kateel & there is no Airport there!

    Yenchina maarre, kande kande dakkuvar... Aaa jana, ini mutta correct airport toodippuva?

    vhe vhe vhe

    DisAgree [9] Agree [49] Reply Report Abuse

  • makeMyDay, makeMyDay

    Sat, May 02 2015

    I really pitty Custom official, who hat to pull out tons of gold out of secular rectum...

    DisAgree Agree [6] Reply Report Abuse

  • GRASHON , KINNIGOLI, DUBAI

    Sat, May 02 2015

    Guys, most of the below comments says too much harassments , miss behaviour blaa blaa. I have travelled more than 12 times in last 2 months, domestic as well as international with fly , but i never had any issue with any staff from immigration or customs or check in.
    Bhai log, unless and untill you don't have anything illegal with you why to worry, bindas travel karo and enjoy beautiful scene from aircraft specially our grenn land guddey, kadu, nadi ( reiver ) etc

    DisAgree [6] Agree [2] Reply Report Abuse

  • Vaseem, Dubai

    Sat, May 02 2015

    I think, examiner did not Commute from Mangalore airport.... or he got confused between Bangalore or Mangalore

    DisAgree Agree [7] Reply Report Abuse

  • thomas, Dubai, Mangalore

    Sat, May 02 2015

    @Rakesh Shetty, you are scoring well he he he. make century, well done.

    DisAgree [4] Agree [29] Reply Report Abuse

  • Denis, B'lore

    Sat, May 02 2015

    As per my experience with Mumbai, M'lore and Chandigarh airports, Bangalore airport is the best for both domestic 'n international. It's light 'n quick..

    Try 'n let me know if I am wrong..

    DisAgree [5] Agree [32] Reply Report Abuse

  • Proud Hindustani, Hindustan

    Sat, May 02 2015

    Totally wrong statement. We are fed up of the behaviour of custom officers specially those from Kerala. Immigration and ticking staffs are friendly.

    DisAgree [1] Agree [48] Reply Report Abuse

  • thomas, Dubai, Mangalore

    Sat, May 02 2015

    I vote Bangalure is the best airport compare to Bombay and Mangalore. I had traveled Chennai as well but Bangaluru is the best among all four. Never had any problem at Bangalure airport. If i am right please agree.

    DisAgree [9] Agree [56] Reply Report Abuse

  • raghavendra bandary, udupi- dubai

    Sat, May 02 2015

    one of the worst airport staffs, no value for passing passenger

    DisAgree [1] Agree [73] Reply Report Abuse

  • Anilkumar, Mangalore

    Sat, May 02 2015

    Probably it is number one in harassment of passengers by customs department. Nowhere in the world such harassment is seen. Still no one is bothered. I had to bring household goods from Kuwait on TR. But I opted to sell them at scrap price than to bring them to Mangalore and face the harassment.

    DisAgree [5] Agree [55] Reply Report Abuse

  • essenn, Manglore

    Sat, May 02 2015

    Its a joke.!As pointed in an earlier comments..its such a difficult job getting into and out of the airport thanks to the non application of mind in designing the road for incoming and outgoing traffic.
    The lift can take only one trolley at a time to go down to Car park area.
    The baggage hall is not able to take the load specially the international arrivals.They must use one of the belts on the Domestic arrival side.
    A hotel should be opened at the carpark.
    Getting to your vehicle on the arrival side requires a Himalayan effort...
    Shade giving Trees should be planted at the car park.
    If these points are attended to...I think Manglore airport is good.

    DisAgree [3] Agree [31] Reply Report Abuse

  • Alex, Mangalore

    Sat, May 02 2015

    Wrong terminology.
    It is second to the worst one.
    It was graded as 1.82
    Looking at the comments here I see that, who else other than mangaloreans could grade that.

    DisAgree [3] Agree [48] Reply Report Abuse

  • Af, mangaluru

    Sat, May 02 2015

    they might have not refereed incidence happened 2010 may 22nd which took 160 passengers and six crew members on board,

    DisAgree [8] Agree [36] Reply Report Abuse

  • Noel Francis Lewis, Kinnigoli / Dubai

    Sat, May 02 2015

    There is some serious politics.

    DisAgree [3] Agree [48] Reply Report Abuse

  • Rakesh shetty, mangalore

    Sat, May 02 2015


    ALL CREDIT GOES TO NALEEN KUMAR KATEEL. HE HELPED A LOT TO MAKE INTERNATIONAL AIRPORT.

    MANGALORE SHINING BECAUSE OF HIS GREAT WORK

    NEXT TIME I WANT TO SEE NALEEN ANNA AS A PETROLIUM AND NATURAL GAS MINISTER OR AVIATION MINISTER. JAI HO.

    DisAgree [227] Agree [15] Reply Report Abuse

  • Jossey Saldanha, Mumbai

    Sat, May 02 2015

    Rakesh, International does not mean St. Mary's Island, Andaman or Nepal ...

    DisAgree [8] Agree [64] Reply Report Abuse

  • Shabeer Puttur, Abu Dhabi

    Sat, May 02 2015

    JOke of the Year!!!!!!!

    DisAgree [6] Agree [62] Reply Report Abuse

  • Af,, mangaluru

    Sat, May 02 2015

    When mangalore air craft crash happended he was MP of D.K

    DisAgree [4] Agree [53] Reply Report Abuse

  • Jafer, Mangalore

    Sat, May 02 2015

    @Rakesh shetty, mangalore
    Gas Minister?? hahaha.... ROFL

    DisAgree [3] Agree [39] Reply Report Abuse

  • Vishvanath Shetty, Mangalore/Mumbai

    Sat, May 02 2015

    Rakesh shetty, mangalore YOU SEEMS TO ME LIKE A NUT... DO YOU KNOW WHAT I ABSORBED ON 29TH MAY WHILE I WAS IN THE Q FOR BOM FLIGHT? A IMMIGRATION GUY (THUG, DONKEY)HE WAS SO RUDE WITH A INTERNATIONAL FLIGHT PAX FOR BEING LATE FOR IMMRIGATION CHECK.

    DisAgree [3] Agree [26] Reply Report Abuse

  • Vivian Pinto, Bijai /Calgary Canada

    Mon, May 04 2015

    Long live Naleen k k

    DisAgree Agree Reply Report Abuse

  • ummar, mangalore

    Sat, May 02 2015

    2015 TOP JOKE.
    BOMBAY AIRPORT BETTER THEN MANGALORE AIRPORT,
    BEC TOO MUCH QUESTION LIKE TAKING INTERVIEW, WEN IS U R LAST VACATION DATE . IS THAT MY DATE OF BIRTH TO REMEBER AL THOSE THINGS.
    IF I SAY I DNT KNOW JUST CHK IN PASSPORT , Y U DONT KNOW IFG I SEE HIM IN MANGLORE JUCTION I WIL SLAP HIM VERY BADLY.. I LIKE MANGALORE PORT BUT NOT THE EMPLOERS THIER..

    DisAgree [3] Agree [76] Reply Report Abuse

  • AFWAN, KARKALA

    Sat, May 02 2015

    POKKADE...

    DisAgree [4] Agree [76] Reply Report Abuse

  • Ronald D, Udupi

    Sat, May 02 2015

    Congratulations to the management of Mangalore Airport! Still a lot more is required to be managed. Specially the flow of traffic at arrival / Departure, chaotic situations at pick and is most cumbersome, baggage collection are is cramped for space and no good. Time and again they have failed to maintain traffic discipline that too newly built terminal. Space is a constraint!! Hope they will find a scientific solution than ignoring this grave issue!! Come rainy season...this second best or first means nothing and useless!!

    DisAgree [27] Agree [2] Reply Report Abuse

  • MILAN, DXB

    Sat, May 02 2015

    IT'S NOT CUSTOMER SATISFACTION.

    IT SHOULD BE CUSTOMS SATISFACTION.

    CUSTOMS ARE TROUBLING A LOT, THAN NO OTHER AIRPORT IN INDIA.

    WHO ARE GIVING THESE MARKS. HAVE THEY TRAVELLED TO MANGALORE AIRPORT WITH LUGGAGE

    DisAgree [2] Agree [122] Reply Report Abuse

  • bm, mangalore/ ksa

    Sat, May 02 2015

    Oh my God!!!

    DisAgree [2] Agree [38] Reply Report Abuse

  • peter, mangalore

    Sat, May 02 2015

    Good to know that Mangalore airport is second best airport.

    Laking kuch samaj main nahin atha hai.

    If one international flight arrives there is no space for passing through customs screening. passenger have to make a line like a snake. What will happen if two flights arrives at the same time.

    International flight luggage belt - there is not sufficient place to stand there when on flight arrives. God knows about more flights landing at the same time.
    There is no proper arrangement at the arrival area.

    Kuch bhi ho, padne main achcha laga.

    Whatever it may be, Government owes in crores to the people who lost their land for this airport. Payment is still pending since years. One can verify this from Mangalore Assistant commisioners' Office.

    Business chaltha hai kisi ke paison se bhai.

    DisAgree [3] Agree [38] Reply Report Abuse

  • saleem, Uppala / Dubai

    Sat, May 02 2015

    It is true . Good service and good behavior from higher authority.
    Lets hope for the best

    DisAgree [35] Agree [9] Reply Report Abuse

  • Shankar, Mangalore

    Sat, May 02 2015

    Ha Ha ha Ha!
    What a joke!

    DisAgree [4] Agree [58] Reply Report Abuse

  • GRASHON , KINNIGOLI, DUBAI

    Sat, May 02 2015

    Happy to know that our MIA ( Golden Airport) is number 2nd place in Customer Satisfaction. We hope it will grow more and improve the other facilites too. Please extend the runway further and allow other carriers fly from our Airport before Kannur Airport status it funcational. Keep growing and best of luck for all staff who involed in this greate success.

    DisAgree [10] Agree [12] Reply Report Abuse

  • Arun, Mangalore

    Sat, May 02 2015

    If ATC and DGCA not giving landing permission other gulf carrier then what is the use of Mangaluru airport second or first best in customer satisfaction ??

    DisAgree [1] Agree [30] Reply Report Abuse

  • A, MANGALORE

    Sat, May 02 2015

    SUCH A REMARKABLE ACHIEVEMENT.KEEP IT UP MIA.

    DisAgree [31] Agree [11] Reply Report Abuse

  • thouseef, blre/mlre

    Sat, May 02 2015

    This airport which can battery as bomb should get highest rating. Just doing good job by catching smuglers from kasaragod .. And every passenger is looked from smugler point of view. God knows who conducted the survey...

    DisAgree [5] Agree [36] Reply Report Abuse

  • subas shetty, kurady, dubai

    Sat, May 02 2015

    Really ????? Don't think so.

    DisAgree [3] Agree [61] Reply Report Abuse

  • oliver, udupi

    Sat, May 02 2015

    Absolute nonsense

    DisAgree [3] Agree [82] Reply Report Abuse


Leave a Comment

Title: Mangaluru airport second best in customer satisfaction



You have 2000 characters left.

Disclaimer:

Please write your correct name and email address. Kindly do not post any personal, abusive, defamatory, infringing, obscene, indecent, discriminatory or unlawful or similar comments. Daijiworld.com will not be responsible for any defamatory message posted under this article.

Please note that sending false messages to insult, defame, intimidate, mislead or deceive people or to intentionally cause public disorder is punishable under law. It is obligatory on Daijiworld to provide the IP address and other details of senders of such comments, to the authority concerned upon request.

Hence, sending offensive comments using daijiworld will be purely at your own risk, and in no way will Daijiworld.com be held responsible.