No more pesky calls, messages from Sep 27: TRAI


New Delhi, Sep 5 (IANS): Over 850 million mobile subscribers across the country are likely to get relief from pesky commercial calls and messages as the telecom regulator Monday said new laws governing such communications would be implemented from Sep 27 and violators penalised heavily.

"Relevant clauses of regulations have been amended and the regulations are being implemented from Sep 27, 2011," said the Telecom Regulatory Authority of India (TRAI) in a statement.

To avail the services, the customers will have to get themselves registered with the National Customer Preference Registry, earlier known as "Do Not Call" Registry. The regulations include fines ranging from Rs.25,000 to Rs.250,000 for the defaulting companies.

According to reports, while the number of pesky calls has come down lately, the messages still remained a menace. On an average, as many as 47,454 complaints per month are being registered in this regard.

Although over 130 million mobile subscribers had registered with the national do not call registry till Aug 25, consumers are still pestered with unwanted commercial calls and messages.

The telecom watchdog had announced a set of new measures last year to curb such unsolicited commercial communications which were to be implemented from Jan 1, but it kept repeatedly postponing the implementation sate.

The department of telecom (DoT) has provided '140' number series to be allocated to telemarketers for a fixed line network. Access providers have to make relevant provisions in their network before allocation of resources to telemarketers using '140' numbering series from fixed line network.

Unlike the previous regulation that asked customers to register their numbers in "Do Not Call" list, the new regulations allows customers to choose from different categories like "Fully blocked" or "Partially blocked".

TRAI has disconnected over 72,000 telephone connections of registered telemarketers and over 118,000 of unregistered telemarketing companies for breaching guidelines related to commercial calls and messages up to May 2011.

  

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Comment on this article

  • nagesh nayak, bangalore

    Wed, Sep 07 2011

    MOST OF THE COMMENTS ARE FROM THOSE WHO HAS COMPLETED THEIR GOALS LIKE CREDIT CARD, HELLO TUNE, CLUB MEMBERSHIP, INSURANCE ,
    ETC... THEY ARE NOT BOTHERED TO GET SMS, CALLS REGARDING THEIR BANK TRANSACTIONS, BOOKING CONFIRMATIONS, TAXI BOOKINGS, KAUN BANEGA KARODPATI ETCCC..

    FOR THEM PESKY CALLS ARE LIKE " TISSUE PAPERS" . THESE CATEGORIES ARE CALLED " MATLABI"

    MOST OF THE NEW MOBILE CONNECTION HOLDERS ARE IN NEED OF SOME INFROMATION THRU PSEKY CALLS.





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  • Aadarsh, Kolhapur

    Tue, Sep 06 2011

    Nagesh, you said what is wrong with pesky calls. Fine. My friend is working for one of the best reputed network service provider company across the country. Give me your and your wife's number and I will ask my friend to forward all pesky calls to both of you. Sounds good?? You will surely love that ''technology'' and I bet you will keep asking for more.

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  • Dinesh Poojary, Kundapura/Bengaluru

    Tue, Sep 06 2011

    Mr nagesh nayak, bangalore,

    I get lots of credit card, club membership, personal loans, insurance, job openings calls. Please give me your number, I will recommend your name to them.

    We do not understand why you always stand opposite to every one else's opinion.

    Ads in news paper, TV and other medias are not disturbing us. Only if we are interested can have a look. Please understand that pesky calls are very different from them.

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  • Jossey Saldanha, Mapusa / Mumbai

    Tue, Sep 06 2011

    @Nagesh Nayak, Bangalore.
    Now that Yeddy has been kicked out and Reddy is behind bars you are JOBLESS.
    Give me you mobile number. I will divert all my pesky calls to your number.

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  • Vincent, Kundapura

    Tue, Sep 06 2011

    Hi nagesh nayak,bangalore,
    This time you have written your comments properly. Yes, it is correct.
    Normally you used to write against Sonia,or Congress for all news. Any changes ?

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  • Kumar Fernandes, Mudarangadi/Dubai

    Tue, Sep 06 2011

    nagesh .Feel pity for u & for u r comments. The advertisement in any news paper are not at all disturb any one and it is up to the reader to go through it if he/she wishes. But pesky mobile calls not only disturbs the peace but also create mental harassment. Do you have mobile with u till date? Didn't u got harassed by pesky calls. Maaamuuu, do not poke u r nose for each and every thing. At least now TRAI got up. Let them curb the public nuisance.

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  • nagesh nayak, bangalore

    Tue, Sep 06 2011

    Why people are fed up with the technology?

    what is wrong in pesky calls?

    can anyone questions TOI (TIMES OF INDIA)or anyother media/newspaper which is full of advertisement ?

    nowadays news are rarely seen but full page advertsiment with additional/extra cover advt. are routine.

    but nobody oppose?

    nowadays electronic media are full of advt. during telecast of news, serial,sports, film etccc..

    why ban only on pesky calls?

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  • S Salian, Mangalore

    Tue, Sep 06 2011

    For AIRTEL customers :
    To stop any unwanted services send a SMS as follows : type STOP and send to 121.You will get a reply and follow the instructions given in next SMSs.Finally you will get a confirmation that your unwanted services are stopped.

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  • Rajesh, mangalore

    Mon, Sep 05 2011

    Mr Ajith can u furnish them , i am fed up of this airtel now this caller tune has started.. and one tune is free caller tune , free caller tune , free caller tune its soooo irritating and stressful experience, last time i had blasted them over the phone .. and they had stopped they cut rs 10 every 7 days for this, but to cal 121 i have to go to their happankatta off ... who has the time..

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  • Dinesh Poojary, Kundapura/Bengaluru

    Mon, Sep 05 2011

    On September 27th new date will be announced to implement this.

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  • Oswald Lasrado, Mangalore

    Mon, Sep 05 2011

    It is not so much the telemarketing companies that are a nuisance as the calls from the telecom operators themselves. Operators like Airtel, Vodafone and Idea keep pestering you with calls marketing their caller tunes and special services over and over practically every hour. I want to know from TRAI if we will be rid of this pest too?

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  • roy, mangalore

    Mon, Sep 05 2011

    finally some relief!

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  • Ajith, Mangalore

    Mon, Sep 05 2011

    I sent very nasty mails to Airtel on this issue.not only they siphoned off my money from prepaid account they harrased me often with their unwanted telmarketting calls and SMS.These telecom operators have no brain they have only motto how to make money from hapless customers thanks to lack of legislation in India.Now we hope these people stop filling their coffers by cheating and harrasing their customers. I have all the e mail messages sent and received from Airtel.Please daijiworld if anybody wants these mails I am ready to part with for the benefit of customers.

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