Newindpress

Bangalore, Jan 19: As part of its customer relationship development programme, Jet Airways has launched an Interactive Voice Response (IVR) based payment and ticketing service.

Jet Airways has adopted the IVR technology to make payment and ticketing easy. The service has been launched in Jet Airways 24x7 call centres, which allows customers to book and pay for their e-tickets over a customised and secure IVR system.

This service will allow customers to make reservations with their credit cards and instantly receive their e-tickets via e-mail, subject to certain terms and conditions. On confirmation by the customer, the call is transferred to the IVR system, following which the customer has to enter credit card details. Once the verification is complete, the customer will get an automated response and the e-ticket is issued.

Information exchanged through the IVR system is treated securely using the internationally accepted and industry standard powerful encryption technology. To further enhance credit card data security, credit card details are masked in the PNR / reservation record and are not accessible to the call centre staff, say a release.

This service will be extended for other fares and international sectors in a phased manner and will also allow ticket delivery on cash payment in the future. Booking and payment through IVR can be made up to two hours prior to departure of a flight and ticketing can be done for bookings made at Jet Airways offices in India only. Tickets purchased through the IVR system can be cancelled and refunded through the call centre.

As part of another e-ticketing initiative, Jet Airways has also introduced an innovative ‘Pay Online’ service which allows the passengers to pay for and issue e-ticket against an earlier booking.

To avail the IVR payment and ticketing service, call 39893333.