Media Release

Ajman, Sep 7: Thumbay University Hospital, here, the family-friendly healthcare destination announced that it has begun accepting all major health insurance policies in a move that greatly benefits patients at the private hospital that opened its doors less than a year ago.

“By partnering with the network of leading health insurance companies and health service providers in the UAE, we are now able to provide our patients with a complete range of world-class treatment and services via direct billing for health insurance policies and convenient cashless services,” said Akbar Moideen Thumbay, vice-president of the healthcare division of Thumbay Group.

“Our state-of-the-art 350-bed hospital operates a full-fledged insurance department that is committed to patient friendliness and quick and efficient approvals of medical insurance claims,” added Akbar Moideen Thumbay.

Adhering to its family-friendly status, the hospital has also launched a ‘Special Delivery Package’, an exclusive initiative for maternity patients even as the hospital’s dedicated Center for Obstetrics and Gynaecology recently celebrated the milestone of over 1,000 births, within only a year of its opening.

The hospital’s family-friendliness culture extends beyond regular healthcare services, with amenities including a multi-restaurant food court, coffee shops, therapeutic garden, health club and movie theatre, while a Marhaba Lounge provides premium, personalised fast-track services for patients.

In keeping with its aim of offering patients world-class service, Thumbay University Hospital excels in offering telehealth services. Thus, patients can call the hospital’s telehealth number (054 9955415) to access services such as follow-up consultations, review of reports, refill of medicines, etc, as well as for getting home delivery of medicines and home collection of diagnostic samples. Patients can also consult their regular doctors through video conferencing. These particular services enable people to avoid non-essential physical visits to the hospital.

“Thumbay group has maintained the hospital as a COVID-free hospital and has never tested, treated or admitted any COVID-19 patients. As soon as the UAE government and its health authorities issued detailed guidelines for hospitals to comply with precautionary measures in the wake of COVID-19, Thumbay University Hospital rapidly introduced a series of whole measures to limit the spread of the virus,” commented Dr Manvir Singh Walia, COO of Thumbay University Hospital, Ajman.

“The steps include restricting movement of people in the hospital, social distancing arrangements and enhanced telehealth services,” added Dr Walia.

Additional measures to prevent the spread of the virus in the hospital include a unique fever clinic to treat patients with fever and screening them for COVID-19 symptoms, regular and detailed sanitisation protocols, chronic medication refill for patients via a simple phone call, 24-hour drive-through pharmacy service at the hospital premises, home collection of diagnostic samples, temperature monitoring of all patients, visitors and staff, emphasising hand hygiene and wearing masks, hand sanitiser dispensers throughout the hospital, and constant monitoring of staff health.

Steps are also in place to avoid overcrowding at the hospital by encouraging patients to plan their hospital visit with prior appointment only. Once they are at the hospital, patients are attended to quickly. Besides, the hospital operates dedicated lifts for access to and from the maternity ward, as well as dedicated operation theatres for patients requiring C-section.

Since 2014, health insurance in the UAE has witnessed the fastest growth pertaining to the government's roll out of a three-year plan, to cover the health needs of all workers in the country, including that of foreign workers who constitute about 80% of the entire working population in the country.

Thumbay University Hospital is the largest private academic hospital in the Middle East region. Located in Thumbay Medicity, Al Jurf, Ajman, UAE, the hospital is part of the academic hospital network of Thumbay group, which has a professional workforce of 30 different nationalities serving patients in 50 different languages and serving patients from over 175 countries.

Thumbay University Hospital features a dedicated 100-bed long term care and rehabilitation unit, Centre for Oncology equipped with PET-CT scan, 10 modern surgical suites for all major specialties, Center for Imaging, Cath Lab, ICU/CCU/NICU/PICU, 10-bed dialysis unit etc. The hospital also has 10 labour and delivery rooms, NICU, SCBU and Well Baby Unit.