Cancer patient, seeking cabin crew's help for luggage, asked to deboard: Reports


New Delhi, Feb 5 (IANS): A cancer patient was allegedly asked to deboard from a New York-bound flight after she asked the airline crew to help with her cabin luggage, reports said.

The woman reportely had undergone surgery and had booked a return ticket on an American Airlines flight to the US from Delhi on January 30.

Reports quoting sources said that the passenger, identified as Meenakshi Sengupta, has lodged a complaint with the Delhi Police against a flight attendant in connection with the incident.

Meanwhile, the Directorate General of Civil Aviation (DGCA) has taken cognisance of the incident and asked for a report from the airline on the matter, reports said.

In the complaint, Sengupta claimed that she was wearing a brace and was unable to carry any weight in her hands as she was weak from surgery. She had sought help from an air hostess to put her handbag in the overhead bin, but alleged that the flight attendant refused to help her, saying that it was "not her job to do it", reports said.

Sengupta also alleged that the air hostess was "rude and arrogant" with her words, adding that when she asked for help from the aircraft members, they were "largely indifferent".

"They said that if I am so uncomfortable, I should just de-board the flight. They were collective in their decision to deboard me," she said, as per reports.

The American Airlines issued a statement that a "disruptive customer" was deboarded from the aircraft for "failure to follow crew member instructions".

 

  

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Comment on this article

  • Jossey Saldanha, Raheja Waterfront

    Mon, Feb 06 2023

    Cabin Crew needs to be Sacked ...

    DisAgree [1] Agree Reply Report Abuse

  • vishnu bhat, bangalore

    Mon, Feb 06 2023

    story seems fishy

    DisAgree Agree [5] Reply Report Abuse

  • mohan prabhu, mangalore/canada

    Mon, Feb 06 2023

    Did none of the fellow passengers offer to help the poor lady? Were they "fastened" to their seats and couldn't get up?

    DisAgree Agree [6] Reply Report Abuse

  • Dr. Henry Mascarenhas, Greenville, NC, USA

    Mon, Feb 06 2023

    Agree with you Mohan, her own fellow citizens from India didn't come to her rescue. Knowing her physical condition, her family should have booked the luggage to her destination. I have also seen able bodied fellow Indian citizens of mine taking undue advantage of wheel chairs and inter terminal transport in American Airports because they cannot carry all the good stuff they haul from India to US.

    DisAgree Agree [1] Reply Report Abuse

  • Harish Hegde, Mangalore/Saudi

    Mon, Feb 06 2023

    First of all she should have not travelled alone if she had a surgery, beside that why she had to carry bags if she was unable? All airlines should refuse her on their flight she could be a trouble who knows...

    DisAgree [1] Agree [5] Reply Report Abuse

  • Dr. Henry Mascarenhas, Greenville, NC, USA

    Mon, Feb 06 2023

    I agree with you 100% Harish, Indians opt to fly on our own Airplanes and get pissed upon by our own citizens, our own citizens do not help helpless co passengers (if that is true in this case?????) and families opt to send heavy baggage with masala packs with their disabled families and eventually blame the Airhostesses.

    DisAgree Agree Reply Report Abuse

  • Ashok, Mangalore

    Mon, Feb 06 2023

    She is making story if air hostess refuses she would have asked co passenger very simple

    DisAgree Agree [8] Reply Report Abuse


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