Zomato apologises after family ‘finds’ plastic fibre in paneer dishes


Aurangabad, Jan 20 (ANI): After ordering 'paneer' dishes from the restaurant discovery and food delivery platform, Zomato, an Aurangabad resident on Friday found fibre in his food.

"I ordered paneer chilly, paneer masala, etc for my children. When we started eating, my daughter told me the paneer was very hard and her teeth hurt while chewing it. When I tasted it, I found fibre," said Sachin Jamdare.

"I was really worried about my children's health. I went to the restaurant to speak with the owner. They did not entertain my issue, saying that maybe Zomato guy did something. I went to the police station and lodged a complaint. I wanted to raise awareness among our countrymen how these people can play with our health for something as little as Rs 150," Jamdare said.

Meanwhile, Zomato released a statement, issuing an apology for the incident and saying that the restaurant has been suspended from their platform.

"Zomato is deeply committed to food safety, quality, and hygiene. We apologise for the anguish this incident must have caused to our user. We have suspended the restaurant from our platform pending results of the external FDA investigation and in the meanwhile, have refunded the entire amount to the user," the statement read.

A police official confirmed that the complaint has been received and that they have sent samples of the food for testing, adding that investigation will be conducted after the results are received.

  

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Comment on this article

  • SmR, Karkala

    Sun, Jan 20 2019

    Zomato has found a unique way for 'Swatch Bharath' committed to Prime Minister Modi's mission impossible.
    In the past, 'Plastics' are consumed by abandoned 'Gau Mata', now it offered to citizens of Indian.

    Jai Hind

    DisAgree Agree [2] Reply Report Abuse

  • G R PRABHUJI, Mangalore

    Sun, Jan 20 2019

    What I feel is Zomato is only delivering the food from Restaurant. If food is not good or something wrong, Restaurant is responsible. I think now new people have entered in this delivery business and some body want to spoil Zomato name. According to me Zomato is giving excellent service.

    DisAgree Agree [5] Reply Report Abuse

  • Sandesh, Mumbai

    Sun, Jan 20 2019

    If u go for cheap food this is the results. Instead adding cheap food in menu give good food with little more price. Zomato is famous in big cities and the people go for cheap food.

    DisAgree Agree [1] Reply Report Abuse

  • Shankar, Mangaluru

    Sun, Jan 20 2019

    Hold Zomato responsible and not the hotel owner. Zomato includes all tom dick and harry in their list...even road side petty shops!!!

    DisAgree [4] Agree [7] Reply Report Abuse

  • Jossey Saldanha, Mumbai

    Sun, Jan 20 2019

    Now Zomato is also FAKE ...

    DisAgree [2] Agree [7] Reply Report Abuse

  • Tilak, Blore

    Sun, Jan 20 2019

    And also it's DUMB like....

    DisAgree [1] Agree [2] Reply Report Abuse


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Title: Zomato apologises after family ‘finds’ plastic fibre in paneer dishes



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