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Kingfisher Employee Arrested for Thrashing Passengers

  •   Tue, Jul 27 2010 11:17:34 AM

Ranchi, July 27 (IANS) An employee of Kingfisher Airlines was arrested on charges of thrashing passengers who were agitating over the delay of a Mumbai-bound flight following a bird hit here, police said Tuesday.

Krishna Yadav was arrested late Monday from the Birsa Munda airport after a First Information Report (FIR) was lodged by a passenger against three employees of the airlines. The two other employees are absconding. 

"We have arrested Yadav. The passengers were demanding facilities from Kingfisher employees after the plane was grounded due to bird hit. They were thrashed," Deputy Superintendent of Police Rajiv Ranjan told reporters. 

The Kingfisher plane was hit by a bird near the Ranchi airport Monday night. The flight got delayed, leading to heated arguments between the passengers and the Kingfisher employees.

 
  

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  • Agnel Fernandes, Mangalore/Sharjah

    Thu, Jul 29 2010

    Dear Mr. Mallya - This is not a suprise as we too have faced such rude behaviour of your staff at Bajpe airport when we missed our connecting flight due to the negligence of your staff and until now we have found no resolution or a compensation. Recently your staff offers a peanut refund of Irs, 4,000 for a loss of Irs. 20,000 incurred by us. When you re-schedule a flight, it is your prime duty to inform the passenger and ensure that the message is communicated. I have been a traveller for 30 years and never experienced such rude behaviour or do not care attitude. It was, if you want to travel, pay and go or forget about it. - never will I think of travelling on Kingfisher again!!

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  • Anni, Mumbai

    Tue, Jul 27 2010

    Dr.Mallya .. Please train your staff to tackle this kind of situations.. the same kind of misbahaviour i have seen in Mumbai Kingfisher staff members.. sply lady duty manager in the first week of may 2010... intead of controlling the situation she was creating the problems... The problem occurred when passengers ticket is sold out to some other passanger since he was 55 min late.... yea I agree that there are so many rules and regulations.. even though just train them to show some humanity... I still remember that day.. that poor guy who missed his sis's wedding ceremony .. he was flying frm sharjah to Mumbai and mumbai to mangalore i believe..


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  • A.S.Mathew, U.S.A.

    Tue, Jul 27 2010

    The bird hit Kingfisher...
    flight was delayed .. the
    passengers took their temper
    upon the employees...The employees
    lost the composure under
    stress and acted simply forgetting
    their responsibility as loyal
    employees of the airlines.

    I have witnessed altercations
    on many occasions while trying to board planes in India, but never
    seen one in the U.S. even in the
    wost travel condtions. We the
    Indians might be more hot tempered
    due to the hot and humid weather!

    Both the rude passengers and the
    stressed out airlines staff are equally at fault. But greater
    damage has caused to the airlines
    due their wild behaviour. Whether
    the passengers were right or wrong,
    now the heavy load of fault is
    at the shoulders of the employees
    for thier terrible and rude behaviour.
    No excuse.

    While returning to the U.S. in
    1974, Bombay-Ny flight had to
    make an emergency landing in
    Frankfurt due the catching of fire
    on the Boeing 747 engine. There were a
    lot of commotions in between the
    Air India staff and the passengers.
    Finally the passengers were put into Lufthansa airlines. Some of
    the passengers started the same
    tone with Luththansa staff. The
    Manger addressed them firmly
    "if you act like this and give
    trouble to our employees, I will
    not let anybody board Lufthansa".
    Everybody became very calm and
    quite. For a safe and pleasant
    trip, let the passengers and
    employees treat each other with
    mutual respect, and things can go
    smoothly.

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  • Sachin, Padukone-Dubai

    Tue, Jul 27 2010

    Whatever happenned is unfortunate, we can find different type of people in all the places. Neither all airlines crew are well amnnered nor all passengers. It's depends on each incident. We are simply wasting our time by jsut blaming the passengers or the Airline crew.

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  • Ashik Mark Pinto, Mangalore

    Tue, Jul 27 2010

    Well Said Doreen Machado, Mangalore/ Sharjah!!

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  • NIHAL, MANGALORE

    Tue, Jul 27 2010

    I TOTALLY AGREE WITH SASHI SHETTY.. they give an artificial welcome nothing else.if these crews work for 12 hours even we do the same or more than them....if the flight getting delayed its their duty to inform the passengers and look after the comfort of the passengers until their destination.If you observe the aircraft crew memebers they act as prince or princess of the sky and passengers as slaves.a normal passenger dosent have any value for the amount he payed for the ticket.if the service was not renderd in ticket then these will never turn back after the flight takes off...as these crews work we to work the same... we prfer the flight because to make our journey faster and reach the scheduled programe by time..

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  • KT, Mangalore

    Tue, Jul 27 2010

    very good Baptist D'Souza, Mangalore/ Dubai. Let this message be clear to all who live in gulf country. "because we are here to work and live. Why dont we show the same respect in India?"

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  • Doreen Machado, Mangalore/ Sharjah

    Tue, Jul 27 2010

    Trashing a passenger is not necessary. However, the airport staff work very hard, sometimes long hours, and have to be friendly at all times. I have come across very good staff, very helpful and courteous. They do deserve a thank you once in a while. Just because you pay and fly that does not mean you should be ill-mannered. Courtesy is what people lack. To be polite and courteous should work both ways, passenger and staff. One cannot be rude and expect the other to be polite. If we are civilized people then we ought to behave that way.

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  • Alan, M'lore

    Tue, Jul 27 2010

    To those commenting on KT or reshma's comments i solemly request you people to keep yourself in their position and then and find out the pros and cons of working as an airline staff so that u get to know the frustration they are going through when they help people to board the plane.

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  • Roy Vijay D' Silva, Kulshekar / Dubai

    Tue, Jul 27 2010


    I had several bitter experiences with the Airline Staff as they act as if they are carrying You for free especially for Gulf Passengers. Thank god the co-passengers did not join togehter and
    retaliate with blows

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  • Baptist D'Souza, Mangalore/ Dubai

    Tue, Jul 27 2010

    In a democractic country, we Indians critcise for everything, we dont even think whether it is right or wrong. Where as we (Indians) go out of our country, and respect the country, culture and dont even talk anything, because we are here to work and live. Why dont we show the same respect in India? Meantime I fully respect Reshma's comments.

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  • Clara Lewis, Kemmannu/Dubai

    Tue, Jul 27 2010

    KT, Mangalore, Saudi is not a democratic country,out of fear people remain quite and not of choice. Only in democratic countries people have the right to speak and that is what Indian do. In democratic India, America, European countries people call all the names to their elected president, prime minister and other ministers, if the same in Saudi and any other Arab and muslim countries the person will be punished and jailed for life.

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  • Shashi Shetty, Mangalore

    Tue, Jul 27 2010

    Reshmayou talking like a Loser... what good does a airline do? nothing expect flying im time once in blue moon which is your job. Moreover, why doesnt airline keep passengers waiting untill last moment... you do want the passengers to cancel the ticket and look for a alternative hence, you keep them on tenter hooks. you cant have cake and eat it too...dont give gyans about airlines. they are bunch of fools.

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  • kpnisha, Mangalore

    Tue, Jul 27 2010

    Dear Ms. Reshma with ref. to your statement "Whenever the airline does something good the passenger does not come back and say THANK YOU". Can you please tell me when any airline has done something good or something extra for the passengers ??. The welcome wish with an “artificial smile” up to the good bye wish with another artificial smile is all included in the ticket cost.

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  • KT, Mangalore

    Tue, Jul 27 2010

    You all might have read Saudi flight cancellation, I am sure none of the passenger might have made any noise nor I don’t see any comment. See they have feared here their visa might be cancelled if they make trouble. That’s what it is. Many don’t read this news, they only interested to read negative on Indian brands. We Indians must change our approach.

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  • Reshma Sequeira, Bajpe/Andheri

    Tue, Jul 27 2010

    I dont agree with Stany. Melwyn I completely agree with you. Yes Stany working in the Customer Service Industry that doesnt mean that we as STAFF need to tolerate all the nonsence that the Passenger does. Working in the airport is not a big joke. Its not like any other industry. We are supposed to be on our toes regularly. Its not only the Kingfisher but other airlines like IndiGo, Jet Airways, Go Air have good and educated staff. We are there for the safety of the passengers. If in the meantime if the passenger abuses us why should we tolerate the nonsence

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  • Stany D'sa, Balehonnur/Dubai

    Tue, Jul 27 2010

    Thrashing passengers is a offence and it shows the quality of the customer service delivered by Kingfisher staff.Service industry need well trained and friendly staff in order to controll the unforeseen incidents. The culprits should be punished for their rude behaviour.

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  • Bulsam, Mangalore

    Tue, Jul 27 2010

    This can happen only in India.

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  • KT, Mangalore

    Tue, Jul 27 2010

    Well said Reshma, I understand the problems. Most people who criticize is NRI'S especially who live gulf countries. When such delays happen in the country they live they never make any trouble because they know what they will get. Indians are simply taking advantage of our democracy that’s what it is.Good you all trashed him

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  • Reshma Sequeira, Bajpe/Andheri

    Tue, Jul 27 2010

    I have worked in the airlines. The passengers always feel that flights are delayed by the airline staff. It can be technical snag or bird hit or natural calamities like heavy rain, snowfall or foggy weather. We understand that passengers are in hurry to attend a meeting or any other important events but they need to understand that it is not the airline who purposely cause the delay.

    When the flight is delayed it cost a lot to the airline. They need to answer everybody for the delay. The ATC, AOCC etc..

    I think passengers should understand and cooperate with the airline staff. Whenever the airline does something good the passenger does not come back and say THANK YOU but if there is any problem they immediately pounce on the airline staff.

    I have suffered because of a particular passenger.

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  • melwyn, Mangalore

    Tue, Jul 27 2010

    Dear readers
    People wait for train bus for longer hours .. But when they fly for a safety of the passengers flight delayed due to technical problems they will create big issue . Let us know one thing flights normally get delayed because of technical / weather / or ATC problems . Kingfisher staffs are one o the best staffs in most of the airports in terms of customer service ..

    Ranchi passenger might have used some filthy language to the Staffs who work for 12 hours normally when flight get delayed may be 15 Hours with out rest might have lost control ... and this should be to the lesson to all the passengers who travel by air ... to take care of the staffs also..or even they may turn wild sometimes

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  • KPNisha, Mangalore

    Tue, Jul 27 2010

    Dear Mr. Mallya, as you mentioned in your website "You really need to take thing personally".

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  • RAGHUVEER, DUBAI/MADANTHYAR

    Tue, Jul 27 2010

    thrashing the passenger solve the problem? may be the passenger is rude because of delay ! but it doesnt mean he beat him ! nowadays kingfisher always in news headline!

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  • Moh'd Ilyas, Byndoor/Dubai UAE

    Tue, Jul 27 2010

    "NOWADAYS BIRDS ARE BECOMING TERORIESTS" BETTER TO INTRODUCE EXTRA COVERAGE TO PLANES TO SECURE PASSENGERS

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