Bengaluru: New Covid Task Force chief sets deadline to fix helpline 1912 glitches in 2 days  

From Our Special Correspondent
Daijiworld Media Network

Bengaluru, May 3: Hours after being appointed as the chief of the State Covid Task Force, deputy chief minister Dr C N Ashwath Narayan directed the senior officials in charge of the Covid management to plug in the loopholes in helpline 1912 with two days.

The Covid helpline 1912 should become automotive and transparent in bed allotment system and also develop an Integrated Index App within a deadline of two days, he said.

Following his being appointed as the chairperson of the reconstituted Task Force, he convened a meeting on Monday evening with senior officials who are leading the Covid pandemic management.

The Covid helpline should be strengthened so that it should be able to receive all the inquiry calls, he said.

For this, measures should be taken to increase the line capacity of the helpline.

Further, the professional call centres of private telecom companies can be roped in to manage the calls.

"This will help to resolve the confusion arising out of unprofessional management of calls which persists now,’’ Dr Narayan suggested.

At present, bed-blocking has become a major problem and there is a lack of transparency in the bed allocation system. This should be made automotive and transparent.

As and when the patient gets admitted and discharged the data should be made automatically updated on a real-time basis, Dr Narayan emphasized.

“The captured data with regard to Covid is split among many set-ups and available in only bits and pieces. There are several set-ups such as 1912 helpline, Apthamitra, step 1 hospitals, step 2 centres, zonal level, primary health centres, home isolation, 104, 108 and so on which are all engaged in pandemic management,’’ he said pointing out that it would create confusion.

"But the data that is being collected in these set-ups is not being shared and integrated. This should be immediately sorted out by creating an ‘Integrated Index App’, which would serve as a single common platform,” Dr Narayan explained.

About 92% of the Covid affected are being home isolated and only 8% require hospital admissions. In view of this caring for the home isolated should be made systematic. If the home isolated are neglected and kept out of the loop of Covid management it will lead to anxiety, he told.

The deputy chief minister assured that any required orders to implement the measures will be issued immediately by the government.

Gourav Gupta, chief commissioner, BBMP, P Pradeep, secretary to Dr Narayan, Covid War Room in-charge and senior IAS officer Tushar Girinath, Pushkar, Gopal and other officials were present.






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Comment on this article

  • S.P.dsouza advocate, Mangalore

    Tue, May 04 2021

    I am ready to volunteer for support staff for medical team or police team. This is national emergency situation.the fight will take long duration which requires volunteers from the citizens. The district administration should do it at once.

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  • S.P.dsouza advocate, Mangalore

    Tue, May 04 2021

    Kind request to open up helpline in dc office and also set up task force for dk district involving medical colleges,hospitals and ngo,social workers and student organisations .we have to create awareness along with upgrading the medical facilities. This is the right time. If we fail the medical system will crumble. Availability of beds,icu, oxygen should be shared daily for the public. Stricter lockdown rules should be brought in and functions have to be curbed totally.volunteers have to be recruited to support the medical staff from nursing and medical colleges and volunteers have to be recruited and trained for supporting police and homeguards.

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  • Dsouza, Mudarangadi/udupi

    Tue, May 04 2021

    This is called failure. They still not done proper arrangments to face expected medical disaster since last 4 - 5months.

    DisAgree Agree [2] Reply Report Abuse

  • suresh, mangalore

    Tue, May 04 2021

    good initiative. lets support the govt to overcome this chinese virus pandemic.

    DisAgree Agree Reply Report Abuse

  • Gurka, mangaluru

    Tue, May 04 2021

    These meetings only to eye of public !! PUBLIC SAAB JANTHI HAI BHAI ! BJP nautanki bandh koro !! now congress is not here now whom you going to blame ? tell me tell me TO MAKE CHAI GET GAS FROM GUTTER THEN OXYGEN FROM WHERE ???? ASK OUR PM HE WILL GIVE YOU IDEA LIKE YUREKA YUREKA !!!!

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  • Anand Poojary, Mangalore

    Tue, May 04 2021

    Hope some ray of hopes.

    DisAgree Agree [1] Reply Report Abuse

  • Jossey Saldanha, Mumbai

    Mon, May 03 2021

    Even after One Year they could not ...

    DisAgree [1] Agree [4] Reply Report Abuse

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