Mangalore: Bank Employee Suspended for Cheating Customer


Daijiworld Media Network - Mangalore (SP)

Mangalore, Feb 17: It is learnt that Grace Fernandes, a resident of Mahatmanagar Bondel in the city and employed with Andhra Bank Hampankatta branch here, has been suspended from service, on charges of defrauding bank customers to the extent of several lacs of rupees. The policemen with whom a complaint has been filed in this connection say that she is absconding and efforts are on to trace her.

It is alleged that in addition to Theresa D'Souza from Kavoor Mahatmanagar, Grace Fernandes has cheated several other customers of her bank.

Theresa D'Souza had handed over money to Grace in the year 2006, for investing two lac rupees in four term deposit receipts of Rs 50,000 each. When she went to the bank recently to collect the maturity proceeds, she learnt to her dismay that no such accounts exist in the bank’s records.

In another incident, a customer had made fixed deposits of Rs 52,150 each in two accounts in the year 2007. In the certificates which were manually written, the amounts have been correctly mentioned. However, in the computerized accounts maintained by the bank, these amounts are shown as mere Rs 2,150.

An account opened by a customer with the bank in the year 2007 through Grace Fernandes now stands in some other person's name.

In two term deposit accounts opened in 2003 at the Bejai extension counter of the bank for Rs 50,000 each, the computer print-outs show the amounts as Rs 5,000 each.

There have been cases in which the accounts opened in Hampankatta branch of the bank through Grace were transferred to Bejai extension counter and again transferred back to Hampankatta branch later. Not only the cash, in certain cases, even the account payee cheques issued have been misused. There have been allegations that a few customers who kept their gold ornaments in the bank were cheated.

If a clerk can so easily access the bank's fixed deposit receipts, pass books, seals and other records, what safety and security a customer of the bank can rely on for the money he has kept with the bank?, questions Theresa D'Souza.

  

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Comment on this article

  • Brian, Bejai

    Mon, Feb 23 2009

    Its time for grace to atone the mistakes , pay the money back as quick as possible. there is no other better solution than that. man is fallible and we err. Forgiveness is what will befit. she will require far more strength to overcome this fault and we must support her. she has enough friends to chip in the finance to pay back. stealing someone else money is a unforgivable crime in these hard times. the mental agony is unbearable.

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  • Alwyn Crasta, Kapikad

    Thu, Feb 19 2009

    Mr. Michael, whether I'm in favour of Grace Fernandes or against will not solve the problem. The media for that matter has been targetting Grace and neither police nor the media have grilled the Bank/Manager/Officials till today.

    After all it is not possible for Grace alone to fraud people in this manner without the help of SOMEONE !!!! For your kind information & for the information of Mr. Austin Lobo, I'm from Kapikad & Grace is originally from Bejai and I too have my account in Andhra Bank ( I am also a victim !) Start attacking the Bank officials thru' Police & Media rather than, wasting your energy.

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  • Michael, mangalore

    Thu, Feb 19 2009

    Alwyn Crasta please decide whether you are in favour of Grace Fernandes or not. Once you say that she is being humiliated by her own people and then you say shame on Grace Fernandes. The facts stated by Daiji are as per the facts stated in Udayavani daily newspaper dated 17.02.2009. Please refer to the paper and you will know that this news was a clarification given by one Mrs. Theresa D'souza to the news published on 16.02.2009. Mrs. Theresa D'souza is one of the many who has been cheated royally by this lady. The above news published by daiji is absolutely correct and not a rumour.

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  • A. Dsouza, Mangalore

    Thu, Feb 19 2009

    Continuation of the clerical staff at one Branch and one place for a very long period surely leads to such cheatings. In spite of the suggestions under preventive vigilance, by various agencies connected to Banking and also the guidelines of Indian Bank’s Association that an employee has to be transferred once in three years and should not be kept in one city for more then 12 years, still the employees continued and such employees where as both husband and wife are Bank clerks, instead of getting dedicated to work and customer service, are doing several side businesses and surely it will require extra funds, is a root cause for attempt of such cheatings.

    Let the Bank stick on to the preventive vigilance guidelines and transfer policies as per the laid down rules framed in the interest of entire banking sector

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  • meena , Mangalore, Abudhabi

    Thu, Feb 19 2009

    This particular fraud surely could not be done by single handed person, there must be a don behind this who is hiding and pushing and picturiseing the lady who is a support for this fraud The management with higher officer of the bank must have a thorrow enquiry to find the main persons who are involved.

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  • Austin Lobo, Mangalore

    Wed, Feb 18 2009

    Dear Mr.Alwyn Crasta, Please go to Kavoor Police Station and find out from among the list of people cheated by Grace Fernandes, how many are her relatives. You mean to say residents of Mahatmanagar and Hudco colony are all related to her? I wish as her friend, you too should have helped her meet her "bank target" like the rest in the list, then you would be able to add to the so called 'rumours'.

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  • Alwyn Crasta, Kapikad

    Tue, Feb 17 2009

    It is necessary for Daijiworld to contact the Bank officials and dig out the exact information rather than, people spreading the rumours. It's really surprising to see person like Grace Fernandes whom I know since my childhood getting into wrong business and getting humiliated by her very own & close relatives in public. People who blame her today used to enjoy the weekends & occassions at her expense.Shame on you Grace Fernandes & Shame on those who have taken advantage of this situation in public.

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  • Godwin, Mangalore/Kuwait

    Tue, Feb 17 2009

    one Grace Fernandes is enough for Mangalore to bend our heads in shame.

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  • Deena Pereira, Mangalore/Muscat

    Tue, Feb 17 2009

    Being a Christian doing this…. Disgusting…..

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  • Prakash Harischandra, Mangalore / Tampa

    Tue, Feb 17 2009

    I have dealt through this branch before and todate still transact here. This bank was very lenient in giving me a loan in times , But I think I such incident should be pasted over the general facis of the institution.

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  • MARIYA PINTO, MARKARA

    Tue, Feb 17 2009

    Suspension is not a punishment for the Smt Gracy. Permannently terminate her and give the job to the close relative of the poor teacher.

    DisAgree Agree [1] Reply Report Abuse

  • Harry , Coorg/BANGALORE/ABU DHABI.

    Tue, Feb 17 2009

    Mrs. Grace Fernandes? She is Grace Raju!!!(Satyam Pretense Management Manager!!!)

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  • Arun Pinto. Bejai , Mangalore

    Tue, Feb 17 2009

    Mrs. Grace Fernandes  What a shame, She do comes from a Good Family and I know here brother's very well.What a Shame you have bought to this family....I feel sorry for the customers who have lost thier HARD EARNED MONEY....Don't loose hope if it is Hard Earned money we will not loose it...

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  • vivek fernandes, mangalore

    Tue, Feb 17 2009

    I too was banking with the same bank.but not until recently when i got to know that there was a lot of fraud going on in this bank.when i insisted for a computerised pass book i was told by the same person that the bank was going thru a core banking process so I was being given hand written pass books. when I actually verified my hand written pass books and computerised there was a lot of differences.  When I enquired about this discrepancy I was given a kiddish reply by the same clerk.

    I find it hard to believe that a simple bank clerk can fraud customers with acc opening schemes,fraud the customers with bank deposits,also go to the extent of playing with clearing cheques and keep drawing money from others accounts without and cross verification or authorisation from any higher officer. from what i have gathered after meeting the manager of the bank I feel there are a lot of people involved in this fradulent scam of duping innocent people of their hard earned money and it cannot be done single handedly by one lady.even we are aware of how banking takes place so I find it strange that all the other bank staff were sleeping while this one lady goes around fooling people of their hard earned money.

    I request all the people who are banking with this bank to just cross verify with your statements and make sure your money is safe. there are a lot of people who have suffered losses at the hands of this clerk.everyone has done business with the bank directly or indirectly throught this clerk because of the service she was projecting that the bank was giving.  Now as of date the bank is not taking the responsibility of what wrong is done by their staff. Can we trust any bank employee after this incident is a huge question ?

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  • RANJINI, MANGALORE/ MUSCAT

    Tue, Feb 17 2009

    Shame on you. You call yourself as christ's followers. How can you loot the poor people? You deserve lifetime imprisonment.

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  • EWAN BRITTO, MANGALORE/BAHRAIN

    Tue, Feb 17 2009

    Shame.now we all have to check our bank records.I too feel ashamed because she is from my community.

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  • H. R. LOBO, DEREBAIL MANGALORE - PUNE

    Tue, Feb 17 2009

    I have a few questions to ask to management and affected customers of the bank. Did the bank authorise the concerned particular employe to collect deposits on its behalf? This too is a nationalized pan-India bank. How did the employee tamper with the records and with whose assistance? There should be more than one employee involved in this fraud. The management must go the genesis of this affair.

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  • Austin Lobo, Mangalore

    Tue, Feb 17 2009

    First Satyam in Andhra, now, Andhra in Mangalore..... I think the safest place for cash is to give on charity..... (:-). This is really shocking news for all who know her.

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  • austin lobo, mangalore

    Tue, Feb 17 2009

    The main culprit herself is let loose by the police when there was time, where is the chance that they will put behind the rest.....? God help Mlore

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  • Carol, Mangalore/KSA

    Tue, Feb 17 2009

    Grace....what a "Dis Grace"!!

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  • Charles D'Mello, Pangala

    Tue, Feb 17 2009

    Whatever it is the Bank has to honour the certificates without any delay. Otherwise put behind all the employees of that particular branch, even they also may be involved. It is the responsibility of the bank!!! They just cannot wash their hands!!!??

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  • Theresa Dsouza, Mangalore

    Tue, Feb 17 2009

    Clarification : 1.The amount of Rs.2 lakhs for making FDs was given in the form of 4 cheques of Rs.50000/- each which have been transfered to the a/c of some unknown person and fake FDs have been given to me. 2. It is learnt that the gold of different persons has been misused but was not kept with the Andhra Bank. After learning a lesson the hard way, my advise is to please ask your banks for a Statement of account and compare it with the pass books that you have, whether they are handwritten or printed ! Also confirm in writing the authenticity of the FD receipts that are in your possession specially with regard to amounts.

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