Media Release

Mangaluru, Feb 24: Airports Council International (ACI) World has named Mangaluru International Airport the winner of 2025 Airport Service Quality (ASQ) Award for the Best Airport at Arrivals – Globally, reaffirming its standing among leading airports worldwide for passenger experience.

The ASQ Awards are regarded as the aviation industry’s most credible measure of customer satisfaction, based entirely on real-time passenger feedback collected through ACI’s independently administered survey programme. The arrivals category evaluates the complete inbound journey, including immigration processes, baggage delivery, terminal ambience, cleanliness, wayfinding and overall comfort.

This marks the second consecutive year that Mangaluru International Airport has secured the global arrivals distinction, having also won the award in 2024. In 2025, only six airports worldwide were selected in the Best Airport at Arrivals – Globally category, underscoring the scale of this achievement.

Focus on operational efficiency

The recognition reflects sustained investments in process optimisation, digital initiatives and service training, alongside close coordination with government agencies and ecosystem partners. Continuous focus on operational efficiency and passenger-centric infrastructure enhancements has contributed to smoother arrivals and improved turnaround times.

Mangaluru International Airport is managed by Adani Airport Holdings Limited (AAHL), India’s largest private airport operator. The achievement adds to AAHL’s growing portfolio of globally benchmarked airports across the country, reinforcing its emphasis on service consistency, technology-led processes and infrastructure modernisation.

Airport management credited frontline teams and stakeholders for delivering a consistently high-quality experience validated directly by passengers under the ASQ framework.

The awards will be formally presented at the ASQ Awards Ceremony on September 2, 2026, in Istanbul, Türkiye, as part of ACI World’s Airport Experience Summit scheduled from August 31 to September 4. This year, 100 airports worldwide have been recognised across categories, and 195 awards will be presented in total.

The latest recognition strengthens Mangaluru International Airport’s position as a preferred gateway for domestic and international travellers while reaffirming its commitment to raising service standards in line with global best practices.