Daijiworld Media Network - Thane

Thane, Mar 29: The District Consumer Disputes Redressal Commission (Additional Thane) has directed Ola Electric Technologies to either replace a defective electric scooter or refund the full amount to a customer, citing “serious lapses in service and unfair trade practices.”

The case involves a Navi Mumbai-based advocate who purchased the scooter in July 2024 for Rs 96,997. The scooter reportedly developed problems just two days after delivery, including acceleration failures and sudden battery drops—one incident saw the charge fall from 21% to 3% over 500 metres, forcing the vehicle to stop abruptly. The complainant said these defects posed significant safety risks.

Despite repeated attempts to contact the company via emails and messages, he received no response until he raised the matter on social media. Even after servicing, the scooter was returned months later in poor condition, with scratches and cleanliness issues.

The commission noted that the defects were apparent from the first ride, and the company’s delays, lack of communication, and withholding of the scooter amounted to both deficiency in service and unfair trade practice. The return of the vehicle during the ongoing case appeared to be an attempt to cover up negligence, the ruling stated.

Orders issued by the commission include:
• Replacement of the scooter with a new one of the same specifications.
• If replacement is not possible, a full refund with 6% annual interest.
• Rs 20,000 compensation for mental agony.
• Rs 15,000 towards legal expenses.

The company did not appear before the commission or file a response, so the case was decided ex parte.

This ruling reinforces consumer rights in cases of defective products and poor after-sales service, particularly in the rapidly growing electric vehicle sector.