MOHAN H NAIK, Mangaluru

Dear Raheem Shek Beri, On 17 th, the AI Exp 481, Mangaluru-Abu Dhabi, was delayed about 6 hours due to heavy fog at DXB airport, which I presume is beyond any Air lines control. As informed to me, the DXB Air port was operational only at about 10 AM, which was root cause for all delays. I came to know that you are going to take up this issue with authorities. In my opinion, apart from issues like delays, AI E should serve the purpose of its very birth. It should really be a budget air line. The most important thing I have noticed, among the cabin crew is at least one unruly black sheep, in every flight of AIE, including the one on 17 th, who do not know how to behave with the passengers. AIE needs to send all these unruly personnel back to training school, teach them to serve the customer with dignity.

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Rakesh, Mangalore/Dubai

I request Daijiworld to represent these views and forward it to concerned in AI.Thanks

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raheem shek beri, mangalore

on 17th nov ix 481 has delayed 5 hours to depart and it is very shameful for the air india group, because no one has informed the passengers about the delay and it is a very common practice that airindia express getting delayed continuously and it is why only happens to our flights and regarding other flights like emirates which operates very well and they never get delay in the flights and i do hereby with things should not get upset the passengers in future

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SYED AHMED, DAMMAM / MANGALORE

The days are still far off for the Mangaloreans to travel from Saudi directly to Mangalore. Due to bilateral agreements between Saudi and Indian govts, direct flights are not possible to Mangalore in the near future as per Air-India and Jet Airways officials. Most probably Jet will be serving Dammam – Mumbai route by Jan 2008. Only Air-India can help Mangaloreans for direct flights from Saudi to Mangalore.Now Air-India is operating Mumbai – Hyderabad-Jeddah and vice versa flights. similarly if Air-India is willing to operate some of its flights to Mumbai via Mangalore and Goa our dreams can come true.

Air-india can think of operating two flights a week from Jeddah, two from Riyadh and two from Dammam via Mangalore / Goa to Mumbai. Similarly some flights operating from Jeddah to Calicut can also be extended to Mangalore. Presently Air-India is operating only one flight in a week from Dammam to Calicut. If this flight is operated thru Mangalore ( and extended up to Cochin ) then it can be 3-4 flights a week.But the major problem with Air-India is that it is operating with small aircrafts carrying less than 200 passengers. Jeddah is a big sector, still Air-India is operating with aircrafts less than 200 passengers, instead of bigger aircrafts ( say 300 passengers capacity ) I hope Air-India officials will take note of these suggestions.

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rolland monteiro, mangalore

I have travelled six times since airindia express started its operations,on october,2006,and my bitter experience for the first time travelling on 21st december 2006, lost my baggage,with all my christmas goodies, I DIDNT HAD ANY EXCESS BAGGGAGE, CARRYING ONLY ONE PC 22KGS, AND AT THEN, BAJPE AERODROME,THEY TOLD ME ,SINCE PAXS WERE CARRYING EXCESS BAGGAGE,THERE WAS NO space oN THE AIRCRAFT. IMAGINE? after 2 days on eve of x-mas, early morning at 0300hrs, collected my bags, whilst i wrote an mail to Mr. vasudeva and airprot authority of india, and airindia express, about mishandling and shabby treatment at airport, it was only from AAI, Mr.PACHAPURA REPLIED, AND NOBODY ELSE, I continued travelling on AIE, AND 3 TIMES my FLT WAS DELAYAED FOR 4 HOURS,

However i have no choice,but to fly direct, on this low budget airline, which is of poor quality. only option to wait and fly, when foreign carriers start operating, TO my dear freinds WHO HAD FACED THE PROBLEMN, ON 12TH NOV, PLEASE ADDRESS YOUR ISSUES TO AIRPROT AUTHORITY OF INDIA, AND DEFINiTELY YOU WILL GET A REPLY, AND THINGS WILL TAKE PLACE IN A PROPER MANNER.

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Daniel Lobo, Mangalore/ Currently in Atlanta, USA

I think it's utter Stupidity that everyone makes a fuss and bursts out in anger when an aircraft is cancelled due to a technical snag. Shows how immature the passengers were in their thinking. I'm right now a trainee pilot and have come across cancellations due to technical problems. It's an everyday occurance all over the world. People have no Voice to raise against the real problem that lies in the pricing policies of airlines operating to the gulf. Instead they create havoc on a genuine problem faced by an airline.

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B R BHAT, M'LORE/ABU DHABI

I have travelled by AIE three times during this year. Each time it was at right time and the service provided was very good more than my expectations. I have travelled by other reputed international airlines- mostly they are delayed ones. Then I found all Indians keep quiet and donot utter anything!. We know only to shout when we use our Airlines. We must try to understand the logistical problems.

Our AIE pilots are very good and they always think of our safety. Appreciate them. When there is delay at one point it gets cascaded. Therefore we must give our contact numbers in India also- correctly so that AIE will inform us. May be those passengers better check which number they have given for contact in India. Let us have some patience. Who airlifted one lakh Indians from Kuwait when there was Kuwait war, without paying any money?

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Noor Mohamed, Mangalore

This situation / Such delays is not appreciated that sometime causes even the viza expiry in the last moment and the persons of company waiting for new comers/employees get upset as they have many other works to be carriedout, without proper information at the Airport where even in some airports do not have facilities for sitting. Therefore, the Airlines authorities in all respect if such delays are to inform all the passengers prior to 6hrs, as it is not costing them even one rupees. I trust they understand the problems faced by passengers without underestimating the passengers as we are the source for their income, if it is budget flight also.

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Marshal, Mangalore/KSA

Pls, do not blame on Air India / Indian Airlines. Idiots always supports foreigners. Try to give a suggestions or hints to solve the problem. Try to be an INDIAN / a REAL INDIAN.

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Edwin D'Souza Kamath, Angeloru

James from Qatar is expressing his grievances. It’s true some high level people can travel any time at 10%. Some, may be free too. But they are not the owners of those airlines. It all depends how and when you meet insiders. I have seen some people carry tons of luggages with them all free of cost and others pay even for one KG extra. Some people travel always free of charge.

I had a fight with the Airline manager at Mangalore Airport when East West Airline was operating some years’ ago. In business one has a choice. Buy something near your house for a higher price or go to Bunder to get at a cheaper rate. It’s your choice James. Of course it’s in Mangalore but applicable all over the world. It’s up to you to decide whether to go directly to Mangalore or to Bombay or Bangalore and then to Mangalore. Spend some time and do some cost calculation.

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shabeer ismail, mangalore/dubai

This is daily drama of airindia express.Even in cochin same thing has happen on same day. I dont think that airindia authorities will take any action on that .I want to say aviation minister to give the permission for private flights to mangalore

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Ramu, Mangalore

I really appreciate the views put forth by all of you but the concerned people will learn a lesson only when these views reach the right person until then this will keep on repeating for which there is no solution.

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Uday D. Shetty, Karkala/Sharjah, U.A.E

Look, there are some technical problem as and where basis, my advise to air india management please try to avoid all these silly things by good goverance, if you try everything is possible.

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R.T.Shetty, Kundapur

Air India Express . inflight Service - poor Puncutality - what is that? Food - dont think about it Entertainment - Pay and use like sulabh toilet Toilet - carry your vomitting bag with u passenger - we dont care Competetion - allergic Execuses - in thousands and growing Comittment - nil Qaulity - what quality? Safety - God knows Destination - all have to go one day Indian govt. better get up before it is late

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Aron/Oman Muscut , Mangalore

This is a daily drama of air india and indian airlines - Technical problem. It is really shameful for our Mangalore, This is the daily story of delaying or keep on waiting, some private Airlines to start to operate flights for Gulf region.I traveld many times by OMAN AIR last 8 years i lik oman air servise on time dep ext...AIE have to learn from low sost airline lik oman air how to operate

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Rakesh, Mangalore/Dubai

This is not something new to hear. Another routine by AI-EX. They are using their monopoly over some routes in south taking advantage since almost of their passengers are middle class & labourer's. Delay's & cancellation (without Prior information), Harrasing passenger's giving reason of Excess Luggage, carless and rude attitude of the cabin crew & stale food's are the brith rights of AI-EXP i believe. I have travelled to Singapore-Dubai return in Emirates for less than what AI-EXP charges to Mlore at TIMES. Can we call this BUDGET AIRLINE ?.I dont think so.

I agree tecnical Snag's do happen in all Airline, but none of their managing the situation kind's is as bad as AI-EXP. Passengers deserve the right to informed priorly atleast when they come form places as far as Bhatkal, Madekeri or Kerala to Mlore Airport to fly out. But not by AI-EXP. Ands finally their response would be WE ARE SORRY (everytime. I was very happy when they started flying direct to Mlore for U.A.E. It was a very good home coming feeling but that dint last long due to AI-EXP attitude towards its passengers. They have to learn from low cost Airline like Air-Arabia how to operate.

I also came to know from relaiable sources that they are reluctant to share these routes when Airlines like Air-Arabia & Emirates ( to be starting budget airlines) are bidding from sometime and instead planning to put INDIAN ( Another partner famous for nothing better). Its time we have to do something like Boycotting this airlines if they not mend their way. I would prefer flying to Bombay or Blore in other airline and then to Mlore. At the end i end up spending same when i pay excess luggage in AI-EXP Up & Down.

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sandesh, Abu Dhabi

This is regular practice .Air Indias main motto is LATE SERVICE WE NEVER CHANGE. I THINK GOVT SHOULD GIVE PERMISSION TO PRIVATE AIRCRAFTS

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Charles D'Mello, Pangala

These things happen in all Air lines. Once I was supposed to Travel to Mumbai By Gulf Air from Bahrain. The flight was overbooked and we were kept in dark till the flight from Bahrain left for Mumbai. Yes I was given avoucher for $ 200 and Hotel Accomodation. But the hassles I had to go throgh were tremendous. By paying extra money because of the season, if this is the case, then because of technical snag delay in low cost air india express is normal. We always feel that our national airlines are careless, it is not true. All airlines look for their maximum benifit.

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Prasanna, Dubai

Hi, I travelled from Mangalore to Dubai on 11th nov. When the flight was about to land in Dubai at scheduled time, there was an announcement that due to Air Show in Dubai, the runway is closed and the flight is going to land in Abudhabhi. So it landed in Abudhabi and again took off to Dubai after 4 hours and landed at 7:30PM. And the Airshow is going on for another few days. So this delay please don't attribute to AIE. But AIE can definetly reschedule the timings as Air show is only for 4 hours in the afternoon.

One more sad thing I noticed in Dubai airport on my onward journey (after the recent revised timings) nowhere the destination Mangalore is displayed. All boards in Dubai Airport are displaying as Calicut though there is a direct flight to Calicut just after 30 mins of IX381's departure. This will cause trouble for people travelling first time.. Why this is so?

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Luis M. Dias, Caranzalem GOA INDIA

Its a drama, A shame for Air India express. I am working in Bahrain last 9 years and travled to India Goa for 6 times with my family with 2 children the last we traveled with SRI LANKAN airline direct to GOA if this airline can take care us till Goa why not Air INDIA EXPRESS dircet to lovely paradise place in the world GOA...........DIAS LUIS MENINO MANAMA BAHRAIN

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Mohammed Althaf, Mulihithlu,Bolar- Al Khobar KSA

Same on our civil avaition authority for failing to start direct flieght fron Saudi Arabia to IXE.Allow private airlines like ethihad/air arabia etc to fly to this sector from gulf regions

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mohammed Hidayath, Mangalore, Kuali / jeddah

This is a daily drama of air india and indian airlines - Technical problem. It is really shameful for our Mangalore, This is the daily story of delaying or keep on waiting, some private Airlines to start to operate flights for Gulf region

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Kadengodlu Shankara Bhat, Peruvai Village / Kazakhstan

There was a comment, "I think we should be fair, they do not delay on purpose, if there is a technical snag learn to accept there will be a delay. I am asking all those people would you have objected in such manner to these flights delay if you were travelling by emirates & based in Dubai. Think again before your comment". Let me remind all readers that Emirates gives one addition to & fro ticket if you can't get into the scheduled flight with OK bookings and if there is any major delay. But, Indian Airlines is yet to remibusre our claim for travel back to home & back sent by Fax to their Sharjah office] for 3 of us whose flight in Dec-2006 from Dubai to Mumbai was delayed by almost 24 hours. They are really insensitive, but we passengers are just helpless, as reputed airlines are FULL well in advance and then we go to these govt. airlines as a last resort.

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James, Mangalore / Qatar

I think the main reason for all these problems are mis-management, corruption and mis-use of power due to which they end up earning less and thus spending less on maintenance. The mangagement of this airline gives tickets not only to their relatives but also to their friends at 10% cost of a normal ticket that too several times in a year.

One glaring example is - one of our own colleagues who travels so frequently at 10% cost. The interesting thing is he was given an air ticket at the peak season of Eid holidays too at 10% cost when such people are supposed to travel during off season. Another interest thing is he is not even a relative of the Airline employee. What expectations can you have of such an Airline. The Airline charged me QR.703/- for Doha-Mangalore and for return they charged me Rs. 17,500/-. Is this justifiable?

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Rafi Ahmad Ali, Kotekar, Mangalore

This will be common as far as only Air India Express flying between Gulf to Mangalore. Dear Friends please be prepared for this. This is first and more for your experience.

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Rafi Ahmad Ali, Kotekar, Mangalore

This will be common as far as only Airindia express flying between Gulf to Mangalore. Dear Friends please be prepared for this. This is first and more for your experience.

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abdul moideen, dubai

Its not a technical problem .. its a regular drama played by the Air India. they want to optimize the available flight with lots of scheduled and and non sudden scheduled stop overs.. by giving tough times to the passengers which include children, aged one and even patients.  For Steven 1000 rupees could be enough as compensation but there are people who lost their jobs due to such delay made by air india. I think mr. steven and the people has same opinion are not reading newspapers regarding air india harassment which happens in the gulf sector.

Everyone knows air india provide high class serives to US and European or far east sector thinking that all middle east or gulf travellors are labour class people. and the attitude of cabin crew who fly to gulf countries are horrible one cannot stand their rude behaviour instead of doing a discussion on this infamous flight service , everyone should boycott this airline and stop this forever

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Khaleel mukka,dubai, Mukka

Hope our authorities will consider such incidents & make neceessary steps for some private airlines like Kingfisher or Jet airlines to operate in gulf sector to enable smooth & safe travel of passenger's flying from mangalore.Do not be sorry for the mistakes are done but make arrangements to let others be sorry.Worst govt sector.

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Vittal abdul Rahiman, Puttur

Mr. Steven is an example... One should always be patient. Instead of complaining give suggestions and try to get the services improved. I traveled from Bahrain two times to and fro and had a very good experience to land in my home place and I was so happy I could not explain in words. See what are the benefits we acheived from Air India Express Gulf sector services. Bajpe International Air port and Air India Express are the fast grown babies, I am sure that they will try to walk properly.

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Manohar , Mangalore / Kuwait

I think this is not that serious issue to make fuzz out of it. If there are any technical problems, naturally there will be a delay in departure or arrival and we have to accept it. Not only in Air India Express or Air India, if you travel by any other airlines, this is some thing common and we Indians always accept it. Also Air India or Air India Express management, they must handle these sorts of problems much professionally. Inform the delay to each and every passenger well in advance, keep your information counters active and explain the fact patiently to a person who is seeking your information.

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Sujith, Mangalore

This is a shame for Air India Express and Indian Airlines our proud National Cariers of India. This has become a routine thing for the delays and the functioning of these trainee staffs has become like they are the seniors working for the national carriers for a long time a and with just some months of service they are not even aware of the hardships the passengers have to go throu the diffcuilties. It is high time that Goverment takes the issue of allocating the landing rights to the private carriers like Oman Air and So on. Technical faults and Flog are only for the Indian National Carriers, we dont understand why there are no such reasons for the other private carriers.

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Ruben, Mangalore / Dubai

Its true that our national carriers do not have a commendable track record. However, we shouldnt forget that it is AI that has gifted us an opportunity to fly direct. We are quick to forget the hassles we faced until a year ago flying via mumbai, which we accept readily, yet a delay or cancellation of direct service is intolerable. We compare AI Express (a budget airline) with normal carriers and only complain about service and seating!! Why dont we travel comfortably using the traditional route (...via mumbai)??

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riyaz, hussain

Hi sir, IT is very same to indians !!!! why they are not allowing to private airlines

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kiran, Mangalore/Doha

This is not first time happening, forget about informing the passangers about delay of flight, no body is there to pick the call in Air India counter in Bajpe Airport. Some times its ok but always delay of flight its disgusting. if we go air india counter in Bajpe to ask the timings then also counter is close always. we agree every thing is not in our hand but at least try to serve well. simply passengers are coming before 2-3 hours as per schedule and they have to wait 4-5 hours. so please those who are authorised persons for all these kindly handle this problems and dont make passengers to wait a long time. paying 1000 Rs its appriciable, but what about that time passangers are wasting out side the Airport. so please try to communicate properly on time. if like this no body will trust Air India. so chear up Air India Express.

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LRS, Ferar

This is very shame for Air India express for their hopeless service. Giving Rs.1000/- or arranging accomodation doesn't solve passangers problems. Technical fault is common in Air India or Indian Airlines !! I heard they are not allowing to carry even 1kg extra luggage, and now who will reply for this long delay ??

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Jacob,

I think we should be fair they do not delay on purpose if there is a technical snag learn to accept there will be a delay. I am asking all those people would you have objected in such manner to these flights delay if you were travelling by emirates & based in Dubai. Think again before your comment

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DR DILLAN SHETTY, ABUDHABI

This is becoming a regular happening with the air india express now a days. Just last week I had a horrible experience with the air india express when scheduled to fly from mangalore to Abudhabi.The delay in the flight was not informed and hundreds of passengers (some of them from far off places in kerala) had to wait with their families from morning till evening in the corriders of Mangalore airport. Air india express is no more a budgeted airline as they are charging almost in par with other airlines. Infact they are not even letting the other airline companies to function in these sectors for vested financial gains and putting thousands of passengers in trouble. They even ask to pay for 1kg excess baggage  which is never heard off with other airline operators!!!

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roshan , shirva/ dubai

i think its a time for privatisation of air india n indian express. so that atleast we can expect better service. for the last three time i travelled by AIE, two times i got the worst service....1st time luggage was delayed for 4 days n next time found a cocrouch in the meal served.....its really a shame. now all this cancellation drama...hope some private jets fly from manglore to overseas soon

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Dayananda, mangalore/bangalore

Any one has any information on when will be the so called mangalore-bangalore train will be started. Few days back Railway guys announced that train service will be started by Nov 15th.Is that Nov. 15 is of this year??

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Shaikh, Moodbidri/Qatar

The delay or non arrival of flights or employees strikes are common in Air India or Indian Air Lines. Passengers are depressed of this sort of irregularities and there is no other choice to conquer unless some private Airlines to start to operate flights for Gulf region

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HANIF KALMATA, DUBAI

Hope mangalore will not be another karippoor (Kerala)!!!. Air India and Indian Airlines has a very poor image and the worst record for delayed and canceled flights specially from Kerala-Gulf sector. Are they trying to play the same tricks at mangalore too..? This has to be stopped immediately. We need to join hands and protest from all the corners

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chris, Mangalore/ Dubai

This is the daily story of delaying or keep on waiting. Good that Air India Express has no compititor. These sectors are heavily charged with no facilities given by other service provider. Remember Air India Express is Budget Career. Think about the Middle class family working in gulf.

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Lawrence m., Mangalore

AirIndia express management is 100% sure that technical faults are bound to happen, due to poor maint.of the aircrafts or old Aircrafts.They must seriously think about alternative arrangements instead of saying all the time as tech.fault. Alternatives, such as back-up Aircraft in case of tech. fault.or allow private airlines to fly between M'lore and Dubai.I am 100% sure that this attitude will solve all the problems of the passengers as well as the Air India Express management.

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SUARIS GRACY, MANGALORE/ DUBAI

It is really shameful for our Mangalore, Indian image and Airlines. Once we tarvelled to Mangalore from Dubai and our lauggaes came 3 days after, none of the passengers given any compensations, more over 500 Rs trasport given which was not even suffiocient to hire taxi for our destinations when we came to pick the bags, which spoiled all our holidays. More over, I was with my child, the basisc food like milk and cereals which the children used to eat/drink not reached ! and also medicines of my sister in law, who was a heart patient left without any medications...for 3 days. ! Till courier arrived from Dubai, the bags did not reached! Govt should give this route to Jet Airlines or Emirates so that our Official carrier will learn some lessions. They will be much cheaper also ( Dec Fares you may compare, its around 2500/- Dhs from Dubai Mangalore sector, while Emirates fly Dubai- Kolkatta only Dhs 1720!

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Edwin Noel - Saudi, Shankerpura

I fully support Mr.Ahamed's comments on this. This is utterly a shame on Indian Government. I am living in Saudi Arabia, still we don't have direct flight to Mangalore. Indian government have to work very hard on this matter & keep up the standard of flights as well. Government just can't fool the people by telling that share market is up, by 2020 India will be Super Power. To achieve that they need general public support as well as NRI's suport.

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Abdul Rahman, Uppinangady/Muscat

I heard a lot of discussions that Air India Express never bothered to make this sort of arrangements for the passengers fall in this type of problems.

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STEVEN, DUBAI

Appriciated the way handled by airport director M R Vasudeva, Rs 1000 each to the uninformed 75 passengers as compensation and stay in a hotel for the rest according to this report. TO ALL INDIANS LEARN TO APPRECIATE AS YOU EXPECT THE SAME.

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AHAMED, Mangalore/ABU DHABI

This is a daily drama of air india and indian airlines - Technical problem. Why it doenst happen in other airlines? When this problem is going to be solved?  Who will give the answer if they dont want to run this properly? Allow Private Airliners. Its realy shame to indian government

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