Bengaluru: Customer service - Only 20 percent of bank staff know Kannada


Daijiworld Media Network - Bengaluru (SP)

Bengaluru, Dec 30: The banks of late are found to be lagging behind as far as providing service to customers in Kannada is concerned. Eighty percent of the bank employees recruited to banks after 2014 are from outside the state, according to a report in a leading daily. As they do not know how to communicate in Kannada, they transact with the customers only in English and Hindi. This has been taken note of by Kannada Development Authority. The authority had asked the banks to provide a report about this issue before December 15 but the banks were unable to furnish the figures by this deadline.


Representational image

At the national level, norms were changed in the banking recruitments after 2014. As per the new rule, those posted to other states have to learn the local language within six months of being employed there. Their probationary period ends and their services will be confirmed only if they learn the language within the first six months. Later, this rule was relaxed and they were given two years’ time to learn the language.

As per this rule those recruited in the banks in Karnataka have to be conversant with Kannada and they should be able to read and write in Kannada. But most of the employees bagged the jobs on the basis of merit but have ignored Kannada learning. The bank management too did not pay attention to the need to teach Kannada to the staff. This issue often comes up for discussion at the state level bankers committee meetings. The government has been telling the banks about the need to use Kannada in their dealings. On November 11, an important meeting led by Kannada Development Authority was held at Vidhana Soudha where Kannada implementation in appointments and administration was held in the light of Reserve Bank of India rules.

Chairman of the authority, Nagabharana, had expressed strong reservations about this attitude. He had asked the lead bank to provide figures of non- Kannadiga officers, how many of them have learnt Kannada and how many still do not know Kannada etc within 15 days. The lead bank coordinators had agreed to provide the details but so far they have not furnished the figures.

The authority says that during its visit to banks, they are shown forms printed in Kannada etc but these are not available to the people. The authority insists that the bank transactions should be in Kannada as they directly deal with the farmers. It has written to banks to relieve employees who have not learnt Kannada as per rules. It has asked the banks to teach Kannada to C and D class employees and if they do not learn, dismiss them from service.

Kannada Development Authority secretary, Dr K Murleedhar, said that the banks have not furnished details of Kannada knowing staff so far and that the authority will follow up the matter.

 

 

 

 

  

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Comment on this article

  • Rita, Germany

    Thu, Dec 31 2020

    What?Not knowing lokal kannada?Then they were chosen by merit or ...?Why dont candidates were asked to know the lokal language besides their merit.

    Merit must have brought from Internet?In future that must be the first tested before job given .Second lokal people should be chosen and given the chance.There are enough lokal educated young persons than outsiders.Do any of our kannadigas get a so chance elsewhere when they dont know local language?Never.Our farmers may not knowing English properly but converse in lokal language .(may be Malayalam too is enough?)

    DisAgree Agree Reply Report Abuse

  • Rudolf Rodrigues, Mumbai

    Wed, Dec 30 2020

    PSU Bank service is going from bad to worse after merger!

    DisAgree Agree [3] Reply Report Abuse

  • AJ, Mangaluru

    Wed, Dec 30 2020

    Atleast someone took initiative to take survey. Mangaluru politicians are really not bothered about creating jobs, As most of the youths are busy with religion politics. PATHETIC!!!!!!

    DisAgree Agree [8] Reply Report Abuse

  • R.krishna, Mangalore

    Wed, Dec 30 2020

    Since the state is flooded with outsiders, how many Kannada people are employed in banks outside the state like Kerala, TN, Andhra or Bengal? These statistics will reveal that jobs in banking sector is closed to Kannadigas.

    DisAgree Agree [14] Reply Report Abuse

  • Monty Dotor, Mangalore

    Wed, Dec 30 2020

    You need not be an expert but one should learn English, Hindi and the local State language.Then you can survive ( and prosper) anywhere in India.

    DisAgree [3] Agree [7] Reply Report Abuse

  • k b r, Mangala Uru

    Wed, Dec 30 2020

    lot of maloo staff in PSU banks in Mlr, Udupi least bothered about local languages....

    DisAgree [3] Agree [19] Reply Report Abuse

  • Shan, Udupi

    Wed, Dec 30 2020

    Very few knows banking in india...... and very few knows local language.

    DisAgree [1] Agree [5] Reply Report Abuse

  • Anil, Dubai

    Wed, Dec 30 2020

    Eki minit....!!!

    DisAgree [1] Agree [10] Reply Report Abuse

  • michael, mangaluru

    Wed, Dec 30 2020

    It is a tragedy that Karnataka is managed by RSS people who want all Hindi speaking staff in banks.

    None of the other three south indian states have outside people in their branches.

    Can anyone imagine a staff speaking in any other language other than Malayalam In kerala, tamil in tamilnadu and telugu in andhrapradesh.

    But the pukkalu janathe of Karnataka which has the worst political leaders faces all the brunt.

    DisAgree [5] Agree [30] Reply Report Abuse

  • Manjanna, MLORE

    Wed, Dec 30 2020

    Govt must should prefer local only

    DisAgree [1] Agree [10] Reply Report Abuse

  • John Tauro, M'lore

    Wed, Dec 30 2020

    Hindi is not new to Karnataka. It was accepted more than 50 years ago when both the centre and state were ruled by the Congress. Now our state especially Mangalore and Bangalore are dominated by Mallus, Tamils and Telugus. These people who could not dominate Mumbai because of Shiv Sena have swarmed into our cities. Today many people of Karnataka are working in northern states because of their knowledge of Hindi, whereas in states like Kerala and TN they will never allow Kannadigas to survive.

    DisAgree [2] Agree [9] Reply Report Abuse

  • Dylan, Mangalore

    Wed, Dec 30 2020

    PSU or Private bank staff only telling lies, most of the times no connectivity, server down, printer not working last but not the least staff is absent if anyone has to update the passbook and innocent customers just come the next day. Customer should see to it that the passbook is updated. No difference after merger of major PSU banks. For any of the staff or banks fault they have a answer for it, always prepared for it.

    DisAgree [4] Agree [9] Reply Report Abuse

  • satish, kudla

    Wed, Dec 30 2020

    Similarly we have less % of tulu/konkani /beary speakers in our Mangalore/Udupi government offices as well as banks.

    DisAgree [2] Agree [23] Reply Report Abuse

  • Mangalurian, Mangaluru

    Wed, Dec 30 2020

    People may have to put up with it for another 10 years at most.

    After that, it is most likely going to be 100% no-branch-visits banking.

    China has already started using its Crypto-Yuan.

    Many countries are expected to use the template developed by the Chinese. I won't be surprised if India goes for it too.

    DisAgree [3] Agree [4] Reply Report Abuse

  • Jossey Saldanha, Mumbai

    Wed, Dec 30 2020

    North Indians ...

    DisAgree [6] Agree [13] Reply Report Abuse


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