Daijiworld Media Network – New Delhi
New Delhi, Feb 15: In a major push to improve passenger experience, the Ministry of Railways on Saturday rolled out two key reforms under its ambitious ‘52 Reforms in 52 Weeks’ initiative, with a strong focus on cleanliness in trains and strengthening rail-based logistics.
Addressing reporters, Railway Minister Ashwini Vaishnaw said that cleanliness standards in general coaches will now be brought on par with those maintained in reserved coaches.
“Now cleanliness in general coaches will be at the level maintained in reserved coaches. Initially, we have started the first reform for better onboard services in 80 trains identified from all zones. More than 80 important trains will be brought under this reform in the coming days,” he said.
Under the new system, multi-tasking and cross-skilled staff will serve as passenger interface personnel to ensure improved hygiene and services. Leading service providers with a proven track record will be engaged to maintain cleanliness and onboard services in 80 identified trains, from their originating stations to final destinations.
The minister said technology-enabled real-time monitoring will support cleanliness and other onboard services. A central control room is being established to oversee the initiative, where photographs received from trains will be analysed using artificial intelligence tools to ensure compliance and quality standards.
Vaishnaw noted that 52 reforms were approved at a meeting chaired by him in January this year to bring systematic improvements in service delivery, efficiency and governance. “Two reforms out of seven will start after the AI Impact Summit, and the rest in the first and second weeks of March,” he added.
Another major reform focuses on accelerating the use of artificial intelligence and advanced technologies for safety, maintenance and operations. The ministry also plans to revamp talent management and training systems, explore innovative approaches to employee skill development, and overhaul catering services to enhance food quality and onboard service standards.
The second reform, which has already been initiated, relates to rail-based logistics through Gati-Shakti cargo terminals and associated cargo facilities. The Railways has developed 124 multi-modal cargo terminals so far, surpassing its target of 100.
“With the construction of 124 multi-modal cargo terminals, which have brought over 200 million tonnes of cargo in the last three years, generating extra revenue of ?20,000 crore, the Railways have moved further in cargo terminal services,” Vaishnaw said.
He added that the Railways has set a target of developing more than 500 multi-modal cargo terminals over the next five years, which is expected to handle more than 300 million tonnes of cargo and generate additional revenue of ?30,000 crore.
Highlighting the long-term vision, the minister said the Railways will undertake numerous reforms and initiatives over the next 22 years as part of building a new railway system in a Viksit Bharat under the leadership of the Prime Minister.