Daijiworld Media Network - Panaji

Panaji, Apr 1: Goa’s Dabolim International Airport has earned a prestigious Silver ranking in the latest Airport Service Quality (ASQ) Awards by Airports Council International, placing it 59th globally and second among airports operated by the Airports Authority of India (AAI). The recognition cements Dabolim’s status as a top destination for passenger experience.

The ASQ Awards are considered the aviation industry’s benchmark for service quality, relying entirely on real-time passenger feedback. Airports are evaluated on cleanliness, efficiency, comfort, and overall passenger satisfaction.

Airport Director Akash Deep attributed the achievement to coordinated efforts across all levels of airport operations. “Securing the second position globally is a win not just for the airport but for the entire state of Goa,” he said, highlighting the commitment of staff, operational partners, and the region’s renowned hospitality.

Deep credited three key factors behind the success: dedicated on-ground and backend teams, airline partners maintaining high service standards, and the seamless coordination of various stakeholders and agencies.

Looking ahead, Dabolim Airport plans to enhance digital systems, streamline passenger flow, and reduce transit times, aiming to climb even higher in global rankings. “This success motivates us to reach new heights. We are proud of our journey so far and excited for the future. Thank you for making Goa proud,” he added.