Media Release
Mangalore, Mar 23: The national conference on ‘Achieving Distinctive Competence through Service and Excellence’ organized by the Department of Business Administration, St Joseph Engineering college was inaugurated on Thursday March 22 in the Conference Hall, Mechanical Engineering Block, SJEC.
Albert D’Souza, chairman, Printania Offset Pvt Ltd and chairman, St John's College of Engineering and Technology, Mumbai was the chief guest. Dr Joseph Gonsalves, principal, SJEC and Fr Henry Mascarenhas, assistant director, SJEC were the guests of honour.
Dr Stephen D’Silva, director, Jamnalal Bajaj Institute of Management Studies in his key note address asserted the ‘seven – point programme’ comprising values, learning, conviction and passion, change, humility, team work and optimism to be inculcated in individuals to achieve excellence in life. He cited the examples of Tata Group, Jamnalal Bajaj, Phil Knight, Jeff Bessos, Premier Automobiles, Arthrur Anderson in linkage with the seven-point programme. He testified that the MBA graduates learn 10% from academics, 15% from social and professional networks and 75% from the schools of hard knock. He posed a query to the students to decide on the category of people they belong to – those who make things happen, those who watch things happen and those who wonder what happened. His concluding remarks were “As you step into the fun filled exciting world, do not forget your parents and teachers as they have created this finished product.”
Albert D’ Souza, in his address stated that organizations should focus on quality service and excellence through a continuous monitoring of the gap between the customers’ expectations and service delivered. He narrated the success stories of Marico Industries, Model Co-operative Bank, Mumbai and Printania Offset Pvt Ltd to illustrate his view point.
Dr Joseph Gonsalves, in his address wished the conferencea success and hoped that the delegates would have a fruitful deliberation at the two day conference.
Fr Henry Mascarenhas, in his address quoted, ‘Chances create fate, Choices create plan and destiny’. He commented that the organizations of today should make good choices rather than a chance to be successful.
Fr Valerian D’Souza, director, SJEC, in his presidential remarks reinforced the theme of the national conference by stating that the organizations should endeavour to be unique in delivery of services to the customers with a smile rather than a mechanistic procedure.
SJEC MBA choir invoked God’s blessings and graces on the august gathering.
Dr Prakash Pinto, dean – MBA and conference chair welcomed the august gathering.
Albert D’ Souza released the proceedings of the conference. Dr Anjali Ganesh, professor and conference convenor furnished the preview of the conference and proposed the vote of thanks.
Lorraine Joan Rosario, assistant professor, MBA faculty compered the inaugural session. As many as 70 delegates from various B-schools and colleges attented the Conference.