From Our Special Correspondent
Daijiworld Media Network
 
Bengaluru, May 24: In order to help passengers get through this global health crisis by acting responsibly, Bangalore International Airport Limited (BIAL) that operates the Kempegowda International Airport has introduced heightened safety measures to ensure Food and Beverages (F&B) and Retail outlets for passengers as it gets ready for domestic flights from Monday. 

The slew of measures includes pre-ordering of food to minimise waiting time, seamless takeaway or at-location delivery, contactless payments and ensuring superior training of hygiene standards for all staff.

All the F&B outlets have contactless options to help travelers avoid human contact at outlets and eliminate queues by pre-ordering through their smartphones.

Both food and beverages can be pre-ordered by using the “FSTR by BLR’’ tab on the official website of Bengaluru International airport, https://www.bengaluruairport.com or through self-ordering FSTR kiosks or by scanning the QR code displayed across the terminal, with an option to have it delivered at a location of choice at the Terminal.

Payments, too, can be made digitally at the time of placing the order.

As an environmentally conscious organisation, BIAL has placed special emphasis on packaging materials that are eco-friendly.

Food will be packed in hygienic biodegradable containers that could easily be carried into the aircraft.

As part of the hygiene procedures, staff will be equipped with masks and gloves and have been trained to maintain a safe distance while attending customers. 

The menus will be all-digital as well for the convenience of passengers. Cutlery and crockery will be sterilised after every use.

Other Measures

• Strict SOPs have been laid out for staff working at the outlets, including temperature checks, screening etc.
• Disinfecting all food contact surfaces after every use.
• Stores will be sanitised thoroughly every 30 minutes.
• Groceries will be brought in after thorough cleaning.
• It will be mandatory for staff at the dishwashing section to wear gloves to avoid contamination.
• Food waste will be properly segregated in the bins and disposed responsibly. 
• All kitchenware will be sterilised after every use.
• The temperature of the food in bain-maries will be monitored regularly.
• Staff have been educated on handwashing norms as per FSSAI guidelines.
• Employees from hotspot areas to be de-rostered.
• Complimentary hot water will be available across all outlets.

Lounges

Lounge users will be provided hand sanitisers for their safety. Passengers can only order takeaway.  
 
Retail

All retail stores will follow stringent hygiene measures, including fumigation and sanitisation.
The staff and passengers will be screened at entry and safe distance will be ensured. Passengers will be encouraged to use digital payments.

• Stores will be sanitised every 30 minutes
• All materials will be moved to store after thorough sanitisation
• Employees from hotspot areas to be de-rostered
• Floor signage at all billing counters to ensure safe distance
• Customised travel kits to be available for passengers to buy
• EDC & POS machines will be sanitised after every use