From Our Special Correspondent
Daijiworld Media Network
Bengaluru, Jul 22: Acclaimed for its world-class passenger-friendly amenities, the Kempegowda International Airport, Bengaluru, operated by Bangalore International Airport Limited (BIAL), has scored the highest rating, amongst all participating airports across the world, in the quarterly ACI-ASQ Arrival Survey.
In the survey conducted for arriving passengers during April-June 2018, Bengaluru Airport garnered 4.67 rating points (out of five) in the Airports Council International’s Airport Service Quality first-ever survey for arrivals. Abu Dhabi International Airport was second with 4.53 points, while Toronto Pearson International Airport was third with 4.44 points.
In addition to its existing departure surveys for 358 international airports worldwide, ACI – for the first time – introduced an exclusive survey for arriving passengers.
This programme focuses on the experience of arriving passengers - helping airports measure, benchmark and enhance service quality levels. BLR Airport only Indian airport to participate in the first-ever satisfaction survey for arriving passengers
The ASQ Arrivals Survey measures passengers' views on five key areas that includes disembarkation, immigration (only for international passengers), baggage reclaim, customs and airport infrastructure.
“To be rated as the Best Airport in the world in the first-ever ACI ASQ Arrival Survey for the first quarter is a phenomenal achievement for the BLR Airport. This award reaffirms our commitment to provide a world-class experience for our travellers. We will continue with our commitment to improve our service quality and amenities to remain at the top of the survey for the next three quarters and ensure that we are rated the Best Airport of the Year,” said Hari Marar, MD & CEO, BIAL.
“This is a reward for the extraordinary effort and commitment of the entire airport community that drives the success of the BLR Airport. We thank our passengers and partners alike for their continued support and confidence in us,” Marar added.