Washington, April 15 (IANS) Even a single act of support or compassion by a manager or co-worker can ease workplace tension.
If management shows "an active interest in addressing underlying issues that prompted employee anger, perceptions of improved situations increase significantly", says a new study from Temple University Fox School of Business.
Challenging traditional views of workplace anger, Deanna Geddes, a Fox School professor, suggests that even intense emotional outbursts can prove beneficial if responded to with compassion, the journal Human Relations reports.
In a study of 194 people, the researchers found no connection between firing an irate employee and solving underlying workplace problems, according to a Temple statement.
Geddes and her co-author Lisa T. Stickney also found that even a single act of support by a manager or co-worker can ease workplace tension.