From Our Correspondent

Daijiworld Media Network

Bengaluru, Aug 20: The Information Desk facility at Kempegowda International Airport, Bengaluru will now also be contactless.

Available at four locations within the terminal, these virtual desks will add a new dimension to contactless passenger processing.

The virtual information desk enables passengers to have real-time conversations with airport staff located remotely, over touch-free video.

A passenger simply has to stand in front of the virtual desk, thereby activating the sensors, to begin the interaction. Passengers can avail this facility round the clock on information related to the airport, facilities, flights, F&B and transport.

The Bangalore International Airport Limited (BIAL), which operates the Kempegowda International Airport, has introduced the virtual information desk, offering passengers a touch-free and safe way to seek assistance and information without face-to-face human interaction.

This service is currently available in English, Kannada and Hindi.

Terminal personnel at BIAL have been trained to manage passenger queries in all three languages through the virtual platform.

BIAL and airline staff will also be available at the terminal to provide information and assistance to passengers, as required.

BIAL rolled out the contactless journey from parking-to-boarding at BIAL in May.

Some of the key areas of the process include DigiYatra (biometric-based self-boarding), self-bag-drop, contactless check-in, retail and F&B, as well as touch-free hand sanitizers.